FAQs

Who is HassleLess?

We are a 100% full service mattress store, except we do not have “in-store” employees. We have a local distribution center with local delivery and service staff.

Why don’t you have salespeople in the store?

Having no employees in our stores saves you a lot of money. Selling for less than our competitors is what drives our business. There are no clerks, salespeople, managers or cashiers…no employees there at all. However we are only a call, text or email away and ready to assist you when you need.

How do I get into a store?

Our stores unlock automatically at 9 am and re-lock at 9 pm every day.

What if I have a question?

We are happy to help you, simply call, text or email us. We return messages fast, very fast! (Between hours 9am-9pm)

What hours are your stores open?

9:00 am to 9:00 pm – Everyday

What brands do you carry?

Tempur-Pedic, Sealy Posturepedic, Serta, Beautyrest, and Nectar.

How does the Firmness Guide work?

On-line or in our store this is a fast and easy way of finding the firmness that is right for you. Note each model is only available in the firmness shown.

How long does delivery take?  

90% are delivered to the home within 4 days. If you order on-line you can confirm stock status and select your delivery date prior to finalizing the order. If a mattress is not in stock it will tell you when it will first be available for delivery.

How does your delivery work?

Delivery is fast and always free. Our crew will set up your new mattress and offer to remove your old set for free. Free delivery to the following: Wisconsin counties: Milwaukee, Waukesha, Racine, Ozaukee, Washington, Jefferson, Dodge, Fond Du Lac, Sheboygan, Walworth and Kenosha. Illinois counties: McHenry, Lake, Kane, DuPage, Cook, Boone, DeKalb, Kendall, La Salle, Grundy, and Will.

Do you have a price guarantee?

Yes, simply provide us any locally advertised price within 100 days of your purchase on a directly comparable product and we will beat that price by 13%. Low price guarantee does not apply to clearance, floor model, mis-matched, discontinued, e-bay or craigslist items. See our Price Guarantee policy.

Do you have a comfort guarantee?

Yes, a minimum of 30 nights to adjust to your new mattress and purchase of a mattress pad/protector is required for exchange or return process. The 100 Night Sleep Trial is not valid on mattress protectors, box spring, frames, adjustable bases, or other accessories. Exchanged mattress must be equal or greater value and has a processing/delivery fee of $78. Complete return has a return fee or 15% of the original mattress price and a processing/pick-up fee of $78. Please see our Comfort Guarantee policy.

Can I buy the mattress only and not the set?

Yes, the mattress only pricing is clearly posted on the price cards.

How do I buy an adjustable bed?

Select the adjustable base in the size you want and add any mattress only to go on that base.

 How do I know what materials are in the mattress or what the warranty is?

This information is clearly posted on each mattress and on the products page on the web site.

 Can I get a lower height foundation?

Yes, this is an option in our shopping cart with exact details of the height difference from regular to low profile.

How do I get a king size in my home?

It’s easy, the mattress has flexibility to it and the box springs or adjustable bases for a king size come in two halves.

Can I get a split queen box spring?

Yes, this is an option in our shopping cart when you purchase.

Do I need to buy a box spring when buying a new mattress?

No, however a new mattress must have proper support. If your box spring or frame is found to have insufficient support it may void your warranty. If you keep your old box spring make sure it is in very good shape with zero sagging.

How do I protect my new bed?

Manufacturers may void a warranty if a mattress is found to be stained. For this reason we recommend a breathable waterproof mattress pad to protect your investment.

Do I need to flip my mattress?

No, none of our mattresses require flipping. However it is our experience that rotating your mattress head to toe several times a year will prolong the life and feel of your new mattress.

What if I need service?

Simply call, text or email us and we will be glad to assist you.

What is the quality of your frame?

It is a premium frame made with heavy angle iron and wide floor friendly glides. It can accommodate most industry standard headboards. (bolts to attach headboard not included)

What are the measurements of each mattress?

Standard sizes are listed below.

Please note actual size could vary by up to 3% depending on manufacturer.

Twin: 39” x 75”

Twin XL: 39” x 80”

Full: 54” x 75”

Queen: 60” x 80”

King: 76” x 80”

California King: 72” x 84” We do not offer this size due to popularity of the king size. A king size has more square inches of sleeping space. California king will also be harder for you to find beds, headboards, frames, sheets etc…

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