Comfort Guarantee Requirements

You must purchase a qualifying mattress pad/protector to meet the requirements for our Comfort Guarantee.

Comfort Guarantee

New mattresses are very similar to new shoes. It generally takes 60 – 80 nights to completely break your bed in to your liking. We require that you give your new mattress a minimum of 30 nights before requesting a comfort exchange. Your mattress is the only item that is eligible for a comfort exchange.

Your Name *

Phone Number *

Main complaint about mattress purchased? *

Too Soft, Too Firm, Sagging, etc...

Time of Day *

best time of day to reach you

Order Number *

shown at the top of your email confirmation

Original Mattress Name *

shown on email confirmation

Mattress Size *

shown on email confirmation

Original Mattress Price Paid *

shown on email confirmation

Original Delivery Date *

shown on email confirmation

How many nights have you slept on your new mattress? *

Did you purchase a Mattress Protector from HassleLess? *

if not, did you use a protector?

What is supporting your mattress? *

i.e. box spring, platform, adjustable base

What is supporting your boxspring/foundation? *

steel frame, wood bed frame, etc…

Mattress name you would like to exchange to *

Delivery Date *

Which day would be best for an exchange/delivery?

* There is a 100 night Comfort Guarantee with the purchase of a mattress protector from HassleLess Mattress. Exchange your mattress one-time within 100 nights of your initial delivery for a processing fee of $57 and plus or minus the new mattress price or completely return your mattress for a $187 processing fee (clearance mattresses are excluded). A HassleLess Mattress Customer Service Team Member will reach out to you in 1 – 3 business days after receiving this completed form.

Comfort Guarantee is not valid on warranty exchanges, clearance merchandise, floor models, mattress pads, power/adjustable bases, and other accessories. In compliance with strict national and state bedding laws, and as detailed in the manufacturer's warranty, Hassleless Mattress is unable to warranty or exchange a mattress that is stained or unsanitary. Comfort Guarantee is a one-time exchange or return option. No second exchange or return of previous exchange.

There Are No Employees in Our Stores

100 Night Sleep Trial

Enjoy your bed for 100 nights

Fast & Free Delivery

Hours

Sealy & Simmons for Less

Comfort Guarantee

There Are No Employees in Our Stores

100 Night Sleep Trial

Enjoy your bed for 100 nights

Fast & Free Delivery

Hours

Sealy & Simmons for Less

Footer