Reviews
Julie K.
Wonderful shopping experience from start to finish, everything went great! For starters, I couldn't believe I was able to shop for a mattress in a store on a Sunday at 9 am and not having anyone bother me while I was looking. There are security cameras. The Aurora location was very clean and quiet, they have cover protection to test the mattresses and have all the popular brands. I had a few questions and contacted customer service before making a final decision on a Sealy, ordering online was simple and easy, had plenty of notifications with my order and updates on delivery which was right on time as promised. Nick notified me when he was 15 minutes away, 2 nice guys hauled away the old bed and installed the new bed. Will be highly recommending HassleLess as a great place to get a mattress!
Google Verified ReviewTodd D.
Awesome! Was in on Saturday and beds were delivered Monday morning.
Google Verified ReviewPeter S.
"Hassleless Mattress" isn't just a clever name, it's an apt description of the store and shopping experience. When I first heard about their sales model - no salespeople at the showroom, order using the website or in-store kiosk - I liked the idea. I've had varied experiences mattress shopping at other stores, often times having salespeople try and upsell at every opportunity. I generally don't needs assistance, and can do all my comparison by myself. Alternatively, shopping solely online isn't viable because we need to test to mattresses to ensure they suit our special needs. In this recent instance, we needed to test mattresses as well as compare different adjustable bases. Hassleless Mattress was our first stop. Their showroom is vary spacious, featuring numerous brands and styles of mattress in different combinations of adjustable bases. Go up to the table, sanitize your hands, grab a disposable pillow cover, and start laying down. My partner and I were able to try everything out at our leisure, and spend enough time testing different combinations to see what suited our needs best. We easily narrowed down the type (hybrid innerspring with memory foam), size, and brand. After that, we compared the different adjustable bases, and found one we liked. There was a seasonal special that saved us $200, and the free next-day delivery (plus free removal) meant we got what we wanted for less than we anticipated. Because we got to try them out, it also saved us the hassle of testing and shipping back different mattresses from internet-only vendors. Both of us were very happy with our shopping experience, and we spent less than we originally budgeted. We're expecting delivery tomorrow, which should be a piece of cake. I'm glad we checked them out, as I was not looking forward to shopping the usual mattress stores. The Hassleless Mattress sales model works out well for us, and I'd highly recommend it to anyone else who might like the low-pressure no salesperson option for mattress & adjustable base shopping.
Google Verified ReviewKristin M.
Best store for people who hate being pressured. Can take your time and talk freely.
Google Verified ReviewCarlos O.
I’m moving and I need a new mattress I can’t stress enough how amazing it was being in that store trying the mattress. HIGHLY RECOMMEND shopping for a mattress here.
Google Verified ReviewHeather E.
We purchased in August and did not like the mattress after a couple months of sleeping on it (it was too soft and was dipping) I filled out the mattress return form on the website and NANCY called me back and was amazing - she was kind, understanding, patient and extremely knowledgeable. She suggested different mattresses to lay on at the nearby store. The patience she had with all my questions and concerns was by far the best customer service I have ever received! All around a great experience and fantastic customer service because of NANCY. Thank you!
Google Verified ReviewMaxiu M.
I had no idea the purpose of this store was it provides a salesperson-free environment! When it comes to mattress shopping that was a nice feature because it was comfortable to lay and truly try out a mattress without being watched by a stranger. We ended up getting a great deal on a wonderful mattress. The order form in store and delivery were easy.
Google Verified ReviewHans
Nancy and the team at HassleLess are wonderful! They are very professional. I was never left wondering about any fine details. The delivery people were clean, wore shoe covers, and were cautious getting a California king up the townhouse stairs!
Google Verified ReviewLisa B.
I've been dreading mattress shopping. Finally stopped in here and had such a calm experience. No one else was in the building when we first came in and only 3 couples came and went while we were still in the store. Haven't purchased a mattress yet, but the experience in the store was wonderful.
Google Verified ReviewHeather E.
Kaitlyn was a fantastic help when I called the customer service number to purchase my HasseLess Mattress. Thank you Kaitlyn for your kindness and expertise.
Google Verified ReviewAlex S.
Clean and neat. Plus not having a salesperson breath down your neck is a real plus! Will definitely get our next mattress from HassleLess and will be coming to this location for sure.
Google Verified ReviewAlex S.
Clean and neat. Plus not having a salesperson breath down your neck is a real plus! Will definitely get our next mattress from HassleLess and will be coming to this location for sure.
Google Verified ReviewScott B.
Kind of weird being in there by yourselves at first but you get used to it. Prices were decent and so was the help paying for it over the phone.
Google Verified ReviewJo M.
We tried out mattresses and pillows. Obviously no one bothered us. We purchased and seem happy with our choices. Delivery was quick.
Google Verified ReviewJo M.
We tried out mattresses and pillows. Obviously, no one bothered us. We purchased and seem happy with our choices. Delivery was quick
Google Verified ReviewTracey H.
Definitely strange walking into an empty store but appreciated the liberty of trying out the mattresses without a salesman hounding me. There is an overhead TV with a looping video which explains the process. Though helpful, it does get annoying with time. Whether you're at the beginning of your search or ready to make a purchase, this store is worth a visit.
Google Verified ReviewMichelle A.
I was the only person there, which was great since I was talking on the phone with my earpiece in, which made it look like I was talking to myself. The store is bright and clean, and everything is clearly marked. I was able to go around and try everything out (some 2 or 3 times while I was trying to decide) without the uncomfortableness of a salesperson impatiently waiting for a decision. Check-out was simple and while the next available delivery was in a day or two, I could choose basically any day that worked for me and moved delivery out a few more days to my work-from-home day. Overall, very pleased with the experience so far! Now if only they could expand to other furniture like couches, I'd never shop anywhere else :)
Google Verified ReviewKaleigh E.
Best mattress shopping experience ever. Not that I don't appreciate help when shopping for these kinds of things, but not having a salesperson on the floor allowed us to try out the beds more comfortably without feeling like someone was standing over us. They also had sanitary measures set up to use while trying the beds like disposable pillow covers and sanitizer spray. Very easy checkout process too. Highly recommend!
Google Verified ReviewM. Manna
How great is this concept... no sales nonsense. I now will order from them, and any questions are Clearly answered, with all their simply stated answers. Just love this experience.. A+
Google Verified ReviewLaura W.
As promised, there were no associates present. The store was very clean. Many mattresses to try out in different sizes, as well. I'm not sure if the prices are better here but they are definitely comparable to other stores and there are very good deals available, too. I enjoyed this shopping experience very much and am also enjoying the new mattress!
Google Verified ReviewKim P.
Loved how I was not pestered by a salesperson. Large selection too.
Google Verified ReviewRyan P.
Clean, well laid out, and exactly as advertised. Came in here to scout mattresses and do a little comparison shopping and it was perfect for that.
Google Verified ReviewAllison R.
Great way to buy a mattress. I had no idea there was nobody in the store but truly enjoyed the experience. Ordered online in the store on Thursday night and the mattress is being delivered on Saturday. Literally “hassle-less” no pressure to buy and nobody telling you to buy something different. This is the new best way to shop.
Google Verified ReviewJeffrey C.
I bought off their website on Sunday morning and had a mattress and box spring delivered Monday morning. Excellent service. Would recommend it highly.
Google Verified ReviewJulie R.
Great shopping and delivery experience! Fast delivery and set up, too!
Google Verified ReviewTom M.
Was apprehensive about buying a mattress online - however, I am very pleased with my experience with Hassleless Mattress. Great prices, excellent customer service to resolve any concerns, and helpful and courteous delivery staff. Definitely a 5-star company.
Google Verified ReviewChristine C.
We purchased two mattresses here in the space of a few weeks. The process was so easy and it was so nice not to have anyone breathing down our next and pressuring us to make a decision. They even broke up a split king so I could get a twin XL and take advantage of the floor model sale. Best thing is that it was delivered the next day. The delivery guys were fast and good at what they did and went above and beyond. If the time comes that we need another mattress, we'll go here first.
Google Verified ReviewMarla L.
The very courteous delivery people and no high-pressure sales were great! We would recommend your store to everyone needing a new mattress.
Google Verified ReviewMark C.
Liked the no salesman experience! Found what we wanted and the delivery was great !!
Google Verified ReviewNina S.
The selection of mattresses and the number system for firmness helped us find a group to choose from. Ordering was easy and we had our new mattress the next day. They also took the old one taken away! We enjoyed shopping for a mattress in this way, I recommend it!
Google Verified ReviewGil-Ezer L.
Interesting place to research mattresses and have no sales person hassle you!
Google Verified ReviewNimesh T.
The best place to mattress shop, and truly hassleless. No one is bothering you, it's just you and the mattress. Walk-in and try the mattress you like and order online what you like. Simple as that.
Google Verified ReviewHeidi R.
Great experience! The delivery was flawless and they even moved an additional mattress for us into another bedroom. Very efficient. Easiest mattress purchase.
Google Verified ReviewT. Baker
Super easy, good pricing with delivery, and great protection plans and incentives!
Google Verified ReviewBrad K.
It's fun to shop at your own leisure. We had a hiccup with the stock of the mattress we chose but the owner went way above and beyond to make things right. You don't really see this level of care for the customer anymore these days. Overall, I'm impressed with my experience working with this store.
Google Verified ReviewRuben O.
The company lives up to its name. The entire process was easy from ordering to delivery. The delivery men were very courteous. I will be buying my next mattress from HassleLess.
Google Verified ReviewPeter M.
What an awesome concept. You go in, you test all the mattresses, you order next-day delivery, and you leave up a few hundred bucks without anybody talking to you. They even have a very clean bathroom near the back.
Google Verified ReviewJean K.
The most pleasant mattress-shipping experience we have ever had. Totally independent of interruptions. The customer service was excellent, and the delivery was outstanding. They have a 3-hour window and then called when they were 15 minutes away. Perfect!
Google Verified ReviewMark P.
Really nice going into an empty store to take your time and evaluate all the mattress options. When time to purchase I called a very nice young lady who guided me through the process easy, and the mattress was delivered the next day
Google Verified ReviewDanielle R.
Delivery was super fast and the prices were great. I am on night two and so far I love my new bed.
Google Verified ReviewLuiza K.
Great customer service and very helpful. Love the memory foam mattresses.
Google Verified ReviewMagdalena M.
Exceptional customer service on the phone. Suzanne helped me to pick up the best mattress on clearance. She guided me through the shopping on line process and no interest financing. HassleLess's website is great. At the end, we had the best expierience with professional, friendly and humanly kind delivery crew: Coby and Wayne. The best service and products. HassleLess should be presented as an example of great business and service to other companies. Thank you HassleLess, you made my day and a great night's sleep on best mattress ever.
Google Verified ReviewK. White
THIS is the way to shop. A very relaxing experience with no one hounding you. Mattresses are a little pricey for what you get but they all are. Across the street at Ashley furniture felt like I was being handled by a used car salesman so this was so much better.
Google Verified ReviewMelony M.
Great that there was no one there so I could calculate, and find the best price, and comfort. I used the 100-day exchange and am so glad I did. they set it up very easily
Google Verified ReviewCindy O.
When I first walked in my husband and I were a little confused thinking okay where's the salesman at and then we started listening to the announcements that were on the radio and then we realized that hassleless means no salesman it was the greatest experience ever my husband and I went in to look at a mattress that we saw online and we wanted to try it out they had it there we got to lay on it we got to examine it and we weren't pressured by some salesman asking us oh well do you sleep on your side do you sleep on your back I just don't want that when I want to look for mattress I don't want to be bothered so trust me go to hassleless mattress the best experience you'll ever have in buying a mattress and the delivery I got within 3 days they came in set it up removed all the packaging took my old mattresses I can't say enough about this place just the best.
Google Verified ReviewBryce B.
We ended up getting 2 mattresses from Hassleless. Best experience ever! We went to 3 other mattress places and they told us it was going to 3-6 weeks to take delivery. Hassleless absolutely good to their commitment. We got both mattresses delivered 2 days after we purchased them. The guys that delivered the mattresses were in our home for less than 5 minutes to deliver just the mattress and less than 25 minutes to deliver and set up a king mattress and an adjustable base.. if possible we will always go back to a Hassleless for mattresses.. outstanding experience!!
Google Verified ReviewMary O.
Best experience ever! Tested about 6 different mattresses found one, the price was less expensive than I have paid in the past. It was delivered the next morning at 8 am Not even 24 hours later! Great!!!!
Google Verified ReviewMary O.
Best experience ever! Tested about 6 different mattress found one , price was less expensive than I have paid in the past. It was delivered the next morning at 8am Not even 24 hours later! Great!
Google Verified ReviewJeri S.
Neat place .... you can take your time and really shop without the hassle of a salesperson. The store was nice and clean. The mattresses are clearly numbered for firmness and the ordering system is very easy to use. If you're interested in a new mattress I highly recommend going to one of their many stores. We ordered on a Sunday and on Monday got our mattress delivered!
Google Verified ReviewPeter L.
Great experience! I was intrigued by the store name and walked in to check it out. Unexpectedly, I spent half an hour trying various mattresses on my own. There were no other customers and no sales rep in-store, which allowed me to truly experience mattress offerings and narrow down my choices. Although I did not order in-store, I was able to order online with exactly the same pricing, which was fantastic. The next-day delivery promise was REAL! The delivery team notified me on time and arrived on time. Two gentlemen were quick, efficient, and polite. The customer service line was responsive as well. Highly recommend buying a mattress from this shop!
Google Verified ReviewMelanie M.
Fast and easy to deal with. Love, love, love my new mattress and pillows (Nectar).
Google Verified ReviewAmy G.
Easiest experience ever. Delivery was perfect. Would absolutely buy from here again.
Google Verified ReviewDale M.
Easy, no hassle shopping; good price; professionally delivered on time. Would definitely recommend HassleLess!
Google Verified ReviewAndrew Z.
Loved shopping there. Got to spend a long time trying out the mattresses without having a salesperson watching over me. Got a good deal too. Definitely recommend it!
Google Verified ReviewMariah T.
Ordered the mattress on April 10th, didn't get it till may 3rd after 3 weeks of delayed transport, great customer service, mattress is great!
Google Verified ReviewRyan S.
Can't overstate how nice it is to not deal with a salesperson.
Google Verified ReviewBJ L.
Best mattress buying experience ever. Only you know what works for you, and it was wonderful not having a salesperson breathing down our backs trying to sell us something that wasn't quite right for us. Price was unbeatable, and super fast and professional delivery.
Google Verified ReviewBrian F.
I've shopped here twice before. This will be my third purchase. Love the concept and convince.
Google Verified ReviewDavid H.
Great prices and service. Delivery and set up were top notch.
Google Verified ReviewAvery K.
Truly hassleless...Thanks to Sebastian Jalas & Leo Camacho.
Google Verified ReviewKami M.
Easy buying process. Easy and fast delivery (also free!). Still waiting on a $200 reward card but they are doing a great job rectifying the issue.
Google Verified ReviewBecca G.
This was the perfect mattress buying experience! Loved the employee-free showroom—didn’t feel rushed or pressured into buying anything. I was a little hesitant to go mattress shopping in a covid world, so I appreciated the hand sanitizer and disposable covers to use on the pillows. It was such a quick process as well—visited Saturday, ordered Sunday, and had the mattress delivered Tuesday. Delivery men were great and got everything set up quickly. Couldn’t recommend it enough!
Google Verified ReviewJamie S.
It is really nice to be able to try out mattresses without the pressure of a salesperson, especially these days when there is so much information available online. In store, I did call the phone number published with questions. It was nice that I could have ordered in store or online from home (which I did). Scheduling, delivery, and setup was a breeze, no complaints about that.
Google Verified ReviewKenneth Allan T. Jr
This business concept should be implemented across the retail world. No annoying sales people slithering around you while shopping.
Google Verified ReviewHelena M.
I haven't purchased a mattress from them yet, but I went to the store to test them out. I love the self-help aspect of the store. I was able to wander around and check out different beds without worrying about being approached by pushy salespeople. They also had hand sanitizer and sheets of paper to put over the pillows to avoid spreading germs as much as possible.
Google Verified ReviewSteve Stanislawski
Purchased a mattress and box spring 2 weeks ago and the full 9" box spring did not fit up the stairway in an old farm house. They took the 9" box spring back and the following week brought a 5" and a 2" box spring. The 5" didn't fit up the stairway and I did not want a 2" box spring, so they left the 5" box spring. I finally decided to move my bedroom downstairs in a different room so I called customer service and asked for the 9" box spring again. They are coming back next week for the 3rd time to drop off the 9" box spring. All I have to say is they have great customer service and recommend HassleLess Mattress for their service.
Google Verified ReviewCathy F.
Just had a delivery this afternoon of a mattress and box spring and the process was seamless! The delivery employees were efficient and quick and very pleasant. They were in and out in minutes. This was our second mattress purchase from HassleLess and we enjoy the private shopping experience, the communication , the free delivery and the free removal of our previous mattress. Great experience!
Google Verified ReviewDana Gilboy
Shopping and purchasing with HassleLess was a fantastic experience!! Our initial choice wasn't immediately available. The manager called and suggested an alternative which turned out to be great and delivered within 48 hours. Will definitely purchase from HassleLess again and recommend to others!
Google Verified ReviewJim Mueller
Loved the HassleLess experience without sales persons. Next day delivery and great prices topped off by Josh and Collin's awesome job on the delivery and setup made mattress buying a breeze!
Google Verified ReviewJulie Polakowski
After going to several other local furniture stores and being hounded the second I walked into the store by rude sales people, I walked into Hassleless Mattress in Brookfield, WI. Let me tell you, BEST experience ever!! I was able to take my time, read up on all the different mattresses, sit ,lay etc. without anyone BOTHERING me. When I was done, I had questions for customer service and they answered right away and delivery was timely. Such a great experience and I would recommend to anyone who is in the market for a mattress. THANKS Hassleless Mattress!!!
Google Verified ReviewTim Lynn
Very nice good selection very easy to figure out the ordering process.
Google Verified ReviewNate Holton
We went to a different mattress place and actually bought a mattress from there. The delivery got delayed, which got us looking at competitors. We landed on HassleLess. We got the exact same mattress for the exact same price, plus free delivery (instead of the $100 that the competitor was charging) and we're supposed to get a $200 Mastercard as well (though we haven't received it yet). Also, no shady salesman experience, which was a major part of the other place we went to. We should have shopped around more to begin with. We didn't actually walk into the store since we tested mattresses at a competitor, so I can't speak about that experience. But the same mattress for what is essentially $300 cheaper? Was very happy with that.
Google Verified ReviewSue Swittel
It sure was an easy way to shop for a mattress. No one was in store but myself and sister-in-law. We could try out all mattresses and decide without someone hassling us.
Google Verified ReviewAaron W.
Great experience all around. I love that there are no employees in the store to heckle me. The ordering process is very simple and they deliver and take your old mattress for free!
Google Verified ReviewCarol Polski
Stress free, no rush, no pressure, low prices, quality products and easy ordering with follow up.
Google Verified ReviewNancy P.
We received outstanding customer service from Veronica. She went out of her way to help us find the best value.
Google Verified ReviewSuzie D
Loved trying out the mattresses at the store. Made a decision and ordered online. Picked a delivery date and was all set. A very easy, convenient way to shop. Delivery guys were very knowledgeable, personable, and great to deal with. Fast set-up. Just an awesome experience all the way around. Plus I got a great nights sleep and continue to do so. Will recommend to all my friends and family.
Google Verified ReviewDeborah B.
Such a variety of mattresses to purchase. When I arrived, I expected a salesperson to come out from behind one of the doors. It was oddly peaceful trying the different mattresses without a salesperson watching. I could not decide on a mattress so I will return.
Google Verified ReviewDeborah B.
It was great, no sales people, tried several mattresses and decided on 1 ordered and is on its way already, fantastic experience so far.
Google Verified ReviewJohn C
Really cool way to try out mattresses. Only complaint is confusing sale and "floor model" postings. Always call to get clarification before getting disappointed.
Google Verified ReviewBarbara Geer
Super easy way to buy a mattress in the Milwaukee area. Very quick delivery too!
Google Verified ReviewRobert Leonard
This is the second time we used HassleLess Mattress and are very pleased with the product, service, and price. Easy transaction and it was delivered the next day.
Google Verified ReviewJana Rusk
This was my first purchase with HassleLess and I would highly recommend it. I bought the mattress Sunday afternoon and it was delivered in about 48 hours. The delivery drivers were very friendly and accommodating. They were able to help me as I purchased a frame from somewhere else and was missing a piece. I would definitely shop there again and recommend them.
Google Verified ReviewLisa Breitrick
Just purchased our third mattress from Hassleless Mattress. We love the environment of just walking in, trying out a few mattresses, placing our order and heading back home. It truly is Hassleless and the free delivery and setup is great. Delivery people set up our adjustable frame so quickly, I barely knew they were there. It's so nice not to have sales people follow you around! Thanks Hassleless!
Google Verified ReviewTimothy Reid
It was easy. went in the store with my wife, laid on several mattress. Compared several, choose the one I wanted. I used the kiosk in the store. In two minutes I was done buying a mattress. They delivered the next day and took my old mattress with them...I didn't have to mess with it, and there was NO CHARGE!!! Can't beat it.
Google Verified ReviewJulie Stack
It was a great experience. Very easy to look around and navigate the kiosk during our purchase. The 2 guys that delivered our mattress were ahead of schedule and treated me with the utmost respect. Well done. I would recommend anyone in need of a new mattress to try Hassleless. Prices are good also.
Google Verified ReviewRobert Gier
It was exactly like they make it sound on the radio. Because I've heard the adds so many times on wisn radio, I knew exactly what to expect and how to navigate my way through the store and checkout. The store was clean and orderly and totally self explanatory. I thought it was great.
Google Verified ReviewMelissa Olsen
Very impressed with HasseLess Mattress, from purchasing to delivery Awesome job, in 100 degree weather!! Thank you!
Google Verified ReviewLaura Rickard
Very easy way to shop. No hassel.... I will do this again delivery was quick easy polite helpful wore mask
Google Verified ReviewSandy Maynard
Excellent service and very helpful with everything pleasant on phone staff.
Google Verified ReviewAl C.
Was nice to browse for a mattress without a salesperson hovering. Got a great price and was delivered when we wanted. Deliverymen were very polite, and didn't balk at having to struggle it up our stairs. Highly recommend!
Google Verified ReviewJohn M.
Well the experience was Great. The person I spoke with, I believe was Heather. She was Very patient with me, a person who has little to no knowledge of a mattress,. She took the time to explain what I was looking for . Not being able to visit a store, her answers convinced me I made the right choice. You web site helped also.
Google Verified ReviewJanet H.
It was so simple and easy to shop got to tryout the mattress and review them. Spent about 2 hrs in the store and when we left we knew what we wanted we just need to double check a few things before we took the plunge. This was just great not having to rush into a purchase. We then called and placed our order which was very easy also after a 15 minute call the order was done and we were ready to get our new bed. They sent me e-mails with all the information on the purchase and details regarding the delivery. It was delivered in two days they called and gave me a eta the arrived on time Were quick respected my home when moving old bed out and new in.Took my old box springs and mattress set up new bed and removed my old bed frame to the garage. All in all it was a wonderful experience would recommend them as well as buy from them again.
Google Verified ReviewSusan W.
Bought my bed just a little over a week ago. Love it! Was able to go into the store, lay on the beds and see what was right for. There was a kiosk to order there and a phone number on every mattress to call for any questions or to order. Suzanne walked me through the process of buying a mattress and frame. She was very helpful! The delivery was fast and loved that they took my old mattress and box spring with them. Definitely would recommend HassleLess Mattress for anyone looking
Google Verified ReviewTodd R.
Loved the shopping experience. Outstanding customer service! Great price! Fast delivery! If you’re looking to buy, DEFINITELY shop at HassleLess Mattress!
Google Verified ReviewLin F.
Only way to go if you are looking for a mid-high grade mattress. Love not being rushed and able to try as many as needed. We did purchase, deliver was great and timely.
Google Verified ReviewChristy B.
I went in the first time and it was kind of weird that no one was there but with the Covid 19 it didn't seem to out of the ordinary. I wrote down some mattresses I liked. Went home came back today tried them and a couple others out and end up buying a different mattress then I originally picked out. I would recommend doing that. Unless you had someone with you that was trying them out as well. I like the concept. I'm not a big online shopper because I like to see and touch the things I am buying this worked great for me!!!!!
Google Verified ReviewElizabeth M.
Best Experience ever. Went to a different store to test out mattresses and found one that I liked. They offered an in store credit with every mattress purchase. Several people have recommended Hassleless Mattress, so I decided to give them a call. When I called I found out their promotion was a $300 credit card, which was better than an in store credit. I placed my order and selected a day for the delivery. It was the best experience ever. No problems and everyone I talked to or came in contact with was extremely nice. Delivery staff was very pleasant and never complained about my weird stairs. Best experience ever.
Google Verified ReviewChris Geiger
Effortless ordering and efficient, friendly delivery!! Would highly recommend!!
Google Verified ReviewChristine S.
It was so nice to have the entire store to ourselves. No sales people hounding us as soon as we walked in the door. No one trying to up sell every little thing to us. And we had to opportunity to try out several mattresses without feeling like we needed to decide on something right away. The best part was we could talk between ourselves and not worry about anyone hearing our comments. When I had a question, I called the number listed on the wall and spoke with a very pleasant person who explained everything to me. Even then, there was no upselling. Just honest answers to the questions I asked.
Google Verified ReviewShawna C.
Truly "Hassless"! We went in the store, picked the mattress we liked, purchased online and had it within 2 days! We would have had next day, were the King size in stock, but, hey, no complaints here. They were professional, courteous and even took our old mattress and box spring. I would DEFINITELY recommend anyone to get their mattress from Weston!
Google Verified ReviewShawna C.
Truly "Hassless"! We went in the store, picked the mattress we liked, purchased online and had it within 2 days! We would have had next day, were the King size in stock, but, hey, no complaints here. They were professional, courteous and even took our old mattress and box spring. I would DEFINITELY recommend anyone to get their mattress from Weston!
Google Verified ReviewLouise G.
We walked around trying out all the beds and controls without anyone looking at us or pressuring us to buy. It was actually a fun experience. When we were ready with questions, we called HassleLess for assistance and Suzanne was awesome! We were so pleased with how easy to order and how nice the product, we called again to order a bed for our 16 yr old. Thank you for great service and no pressure sales, not to mention your lowest price guarantee!
Google Verified ReviewPat L.
Hi just wanted to share what a pleasure it was to purchase my new mattress. It truly was hassle-free. I did have questions so i called the number posted on the wall in the store and got my call answered immediately. Placed my order that day my mattress and box spring were delivered the next morning with the delivery guys wearing masks and gloves and they hauled away my old mattress and box spring. I would definitely recommend Hassleless Mattress.
Google Verified ReviewAmanda H.
Easy to order nancy was great on the phone. Aj and Johnny were awesome and efficient at setting up and calling before they arrived. Even though mattress was not in the warehouse and would take longer to get here they did what they could to get it to me the next day. Thanks hassleless mattress
Google Verified ReviewKaren G.
I loved my shopping experience, communication was awesome, everything went as scheduled and i would buy from them again
Google Verified ReviewSamantha N.
I had no idea what this place was about, but my husband convinced me to come here with him to look at mattresses. We ended up finding a mattress in 15 minutes. We bought it and had it within 24 hours. Delivery was fast and professional. I’m so pleased I have this place a chance. Will be back next time.
Google Verified ReviewKatie S.
My husband and I recently purchased 4 mattresses for our new home from HassleLess Mattress. Excellent customer service for sales as well as exchanges, a great showroom, and very polite and professional delivery personnel made for an exceptional experience from beginning to end. The first mattress we ordered was not what we expected after sleeping on it at home. Veronica helped us through the exchange process and guided us to the best mattress based on our description of what was not right with our first choice. We are now very happy with our exchanged mattress as well as the other three we purchased and would highly recommend Hassleless to our friends and family.
Google Verified ReviewMyron B.
Very easy to work with! Delivery guys were very courteous and friendly. Hope I wont need a new bed soon but if I did I would definelty work with HassleLess again!
Google Verified ReviewBruce G.
Great4 service with good communication. Mattress was delivered quickly, on time by very nice people. The mattress is very comfortable.
Google Verified ReviewJudy C.
Highly Recommend Hassleless Mattress. Easy to shop, easy to order right inside the store. Free delivery and set up. We love our purchase!
Google Verified ReviewStacie N.
I was so impressed by the reasonable prices, quick delivery and level of service we received from the delivery team. They made our experience positive and effortless. I will highly recommend this company to friends and family.
Google Verified ReviewEric A.
Great products, great prices just like the name says - no hassle! The delivery men were professional, friendly and prompt. I would buy from them again in a heartbeat.
Google Verified ReviewMark P.
I had a question that was answered over the phone. Easy ordering and next day delivery and haul away of old items. Very happy.
Google Verified ReviewBarbara I.
Had a very good experience with Hassleless Mattress. From the salesperson-free showroom to the very courteous delivery people. We are considering buying another mattress from them.
Google Verified ReviewDimple B.
I purchased TEMPUR-ProAdapt Firm mattress and my experience was awesome. I have never seen a store without sales people. I was able to spend time and make a decision at my own leisure. When I contacted them for any questions, they were extremely helpful. Once I placed order, within two days, my mattress was delivered by professional delivery people and they were great! I also received my Visa card after 3 weeks for the rebate as they promised. Overall, I would highly recommend to purchase mattress from HassleLess. I will definitely do my next purchase with them.
Google Verified ReviewSteve P.
Mattress and box spring were just delivered...less than 24 hours after we placed our order at the kiosk in the Brookfield showroom. From start to finish (including a question to Ann in Customer Service who was extremely helpful and very pleasant), this has been a flawless transaction. Delivery guys were outstanding! Everything went off without a hitch! Highly recommend HassleLess Mattress.
Google Verified ReviewStephanie M.
No one there! Perfect for us introverts! Plus we got to lay on all the mattresses and talk about them with each other with no one else listening. Very refreshing!
Google Verified ReviewSarah W.
What can I say, but HassleLess Mattress is hassleless. I had been putting off buying a new mattress for some time, 1. because of the price, but 2. also having to deal with salesmen standing over you as you lie down on each mattress you researching. This experience was uneventful. I was able to walk into the store, find the mattress I wanted to research, laid down on a few others and no one bothered me. I was able to stay as long as I needed to find the right mattress for me with no pressure. I found the Sealy Posturepedic Maple Lane B (fabulous mattress) and was out of the store in a half an hour. I went up to the kiosk, entered my info, entered my cc info and picked a delivery date and whammo, I had a new mattress. The guys who delivered the mattress were in and out in 10 minutes tops and were very nice. A totally wonderful shopping experience.
Google Verified ReviewSusan H.
Perfect place my mattress is still comfy and In great shape after 3 years. Plus the delivery company sets the bed up for you, which is great if you are a woman
Google Verified ReviewJohn Z.
Just like their commercials say, no sales people to harrass you.
Google Verified ReviewCatrina G.
Love that there are no employees trying to sell you something you don't need or can't afford.
Google Verified ReviewPeggy D.
Took less than a half hour and we were really looking and trying the different mattress's. Made our choice, walked out, I said to my husband, that was fun and we didn't even fight.
Google Verified ReviewNancy H.
Purchased a clearance mattress and new box spring to go with it. Great experience!!! I had a few questions, and was able to connect with Nancy a few times via phone while at the store. She was extremely helpful and very kind. The delivery guys were very polite and efficient and fast! A great experience all around, and I highly recommend this store!
Google Verified ReviewSteve F.
The store was neat and clean, called the next day for a specific delivery date. Customer service couldn't have been nicer.
Google Verified ReviewJanice A.
What a positive experience! Nice, clean showroom and very friendly helpful team member when we called with questions. A terrific way to shop!
Google Verified ReviewDonna P.
Great experience! Tried out several mattresses with no interruptions by sales staff. Ordering on the in-store kiosk was quick & painless. 20 hours later, we have the mattress ready for our first night of sleep. Set-up crew was friendly and efficient. Price was very competitive. Loved everything about HassleLess:)
Google Verified ReviewRobert N.
No sales people, no pressure. Just lay tryout the mattresses and see whick one works for you. The prices are reasonable, and comparable to what you will find on Amazon.
Google Verified ReviewMichael P.
It was a good experience shopping at HassleLess Mattress. It was somewhat strange that there were no employees in the building, but it seemed to work ok. All of the mattresses were well organized, clean, and had clear information about them. They had an ok selection, but I was hoping to see more firm beds. After I purchased my mattress I contacted their customer service a couple of times and everytime I was very happy with the service.
Google Verified ReviewBrandon F.
So far, so good. 50+ mattress set up and no pushy salesman, not even nice salesman, literally no sales people at all. All prices marked on each mattress and very simple to purchase via the kiosk. If u do need help, A salesman is a text or call away, genius business model.
Google Verified ReviewGerald J.
Liked being able to look without a sales person trying to sell you something.
Google Verified ReviewHannah M.
This place lives up to its name. There are zero employees. Literally. I went in, tried a bunch of mattresses, went home and bought it online, and it was delivered the next day. It took the delivery people about 5 minutes and they took away the old matress as well. Compared to other matress stores where salespeople pressure you to buy for their own greedy reasons, HassleLess is a godsend for my retail anxiety. They get all my money from here on out! I can't recommend them enough!
Google Verified ReviewStephanie N.
Great experience. Our son picked out his new mattress and he loves it!
Google Verified ReviewChris B.
Went mattress shopping at a fee different places and finally found the cheapest mattress here. I loved not having to talk to a sales person, which ensured the lowest price. They delivered my mattress for free and set it up and took my old mattress. Recommend shopping here to everyone. Great experience because I didn't have to interact with anyone and it was the cheapest price
Google Verified ReviewPaul S.
Love the business concept of no salespeople following you around. sometimes people want to shop and not be bothered. Bought a mattress there.
Google Verified ReviewAnna P.
The store seemed shady at first (I must zone out when the ads on the radio play.) I was surprised to walk into an empty store. I ended up really liking that there were no salespeople breathing down your neck trying to sell you the most expensive things. We ended up ordering right from the computer in the store. Super easy.. we got our bed 2 days later. Love that they offer free delivery and set up! Excited to try out my new bed.
Google Verified ReviewTiffany S.
Very clean! I was impressed by how easy everything was. Very well priced and labeled with information.
Google Verified ReviewBen W.
We had a great experience with Hassleless Mattress! We were frustrated and fed up with researching online, but didn't want to deal with the pressure of salespeople trying to make a sale. My wife remembered hearing about HM, so we thought we'd give it a try! It was weird to be walking around a store with no people, laying on different mattresses. But pretty quickly we got comfortable and loved the idea of being able to lay there as long as we wanted! Prices are super competitive as well and the brands on display were well known and reputible. Ordering and payment in-store was super straightforward, and we got a next day delivery scheduled! The delivery drivers were very prompt, professional, and considerate of our house! We would absolutely recommend Hassleless Mattress to friends and family, and will definitely be coming back for our future mattress purchases!
Google Verified ReviewStephanie N.
I will never go anywhere else. Great prices!! Will be purchasing one tonight!
Google Verified ReviewOrlee H.
We went in to look for a mattress for my son. Both my kids were trying out the beds and having fun goofing around. When we had a question and called the number, they said they would call us back. Two minutes later my phone rang - I was surprised how fast it was. It was easy to but the mattress and the price was good. I liked that all the info you need is right in front of your eyes - no need to ask anyone how much it would cost in another size, etc. The process was simple and my kid loves his mattress. I'm going to surprise my husband with another new mattress from them.
Google Verified ReviewDemetria C.
This was an amazing way to shop!! I wish more stores could do this. It was so nice to try out different beds that WE wanted to try out not what some salesman thought we should be trying out. If you haven't heard anything about HassleLess Mattress there are no employees of any kind inside the store so you can wander freely and try any bed you want to,It was extra awesome because I actually fell asleep on the beds we tried so it was easy to pick out which bed we wanted. Even my 13 y/o got a kick out of shopping there.
Google Verified ReviewKey C.
Boy this made mattress shopping easy! In fact it was HassleLess! I know some people are freaked out about a store with nobody in there, but it was very easy and we were able to take our time to really decide what worked for us. Prices are great. Ordered online, bed arrived 3 days later, free delivery, old bedding gone. Great!!
Google Verified ReviewBrian H.
Exactly as advertised. No salespeople to bother you. Clear pricing. You can try out all the beds you want for as long as you want. Good selection of premium, memory foam beds and traditional inner spring mattresses. There are also powered bases to try out for most mattresses.
Google Verified ReviewBarbara S.
What a wonderful way to buy a mattress Placed my order on Saturday delivered on Monday. Took away the old set up the new Delivery personnel were very efficient and friendly.
Google Verified ReviewMatt K.
I havent actually purchased a mattress here yet but I do plan to. Went in last night not really sure what to expect but looking forward to the idea of no salespeople following me around and watching me and talking to me. My girlfriend and I were able to just lay on as many mattresses as we wanted for as long as we wanted and nobody was there to say anything. Once we had it narrowed down to 2 we were able to go between the two over and over again probably for about half an hour without anyone there pressuring us to buy the much more expensive of the two. Very good experience shopping here so far, will update when we do purchase our mattress. *Update: We purchased our mattress by ordering it online. Process was easy and there were a lot of delivery dates to choose from. The day before the delivery they send you an email with a 4 hour window and then the day of I got a call when they were 10 minutes away. Delivery guys were very professional and quick. New mattress was in and old one was out in less than 15 minutes. (Deliveries are contracted through Penny Mustard Furnishings, so their guys and their trucks)
Google Verified ReviewShay J.
By far the best mattress buying experience I've ever had. No pressure, easy to order, great customer service, quick and free delivery/removal..all for less than half of the price competitors were offering for the same price! I would absolutely recommend anyone in the market for a new mattress to check this place out. We couldn't be happier!
Google Verified ReviewBrooke S.
Why aren't more people going here? This was an awesome experience because I didn't feel pressured to trying out mattresses I had no interest in. It was kind of weird just walking into a store with no employees, but we made the best of it. The only reason I'm giving it 4/5 stars is I wish they could have a few more different brands (especially online retailers like Nectar). We went there a few weeks ago, but didn't buy anything. Then just last week we decide to order from home after trying out the products in-store. Overall great experience.
Google Verified Review