Reviews
Chris K.
Delivery went great absolutely no complaints about it!! Definitely recommend!!!!
Google Verified ReviewAnita F.
I want to thank the two young men who delivered my mattress and base. They set it up fast and took my old mattress away. They were so polite.
Google Verified ReviewJulie H.
Love the employee free browsing. No pressure and easy to try out beds. Calling to order was easy and professional. Free financing availability if needed. Delivery in only 2 days. Delivery team was fast and professional. I am enjoying my bed and recommend buying from HassleLess.
Google Verified ReviewFrancesca M.-V.
HassleLess mattress was sooo easy! We tried out all the mattresses in our price range. Everything was spelled out and easy to understand. Different adjustable bases were options. We just ordered a Beautyrest and are so pleased!
Google Verified ReviewJulie S.
Loved the experience. Tried the mattress in the showroom. Its great not having the salesman following you around. All the information was there that I need about the mattress. Brad and his partner were very professional when they came to deliver thr new mattress. Removed my old and set up the new one. Was very fast.
Google Verified ReviewLaura P.
Bought for a great price during the Labor Day sale. Ordered online and delivered next-day. The delivery team was professional and respectful of my home. Bed is very comfortable. Can't get better than that.
Google Verified ReviewConnie K.
Highly recommend! Great service; we couldn’t find the price online that was listed in-store, so we called the phone number. The service rep. was helpful and took our order over the phone, and gave me the showroom sale price. Our mattress was delivered two days later! Very good quality too!
Google Verified ReviewBryant C.
This is the place to get a mattress. No one there to bother you, get it next-day. Just like the commercial. Whoever thought up this concept is a genius. We will always purchase there. Even bought the Pillow which is amazing. I cannot recommend this place enough. NO MORE PUSHY SALESMEN! We shopped Steinhafels and the prices were compatible, but Hassleless had it in stock, next day delivery. When someone is purchasing a mattress, it's usually out of necessity, which means they need it asap. Place was spotless (Crystal Lake) including the bathroom. Only minor thing, is the water fountain is connected to well water. Great communication for delivery, NEXT DAY, and took the old one for free. Other mattress places charge for delivery and removal. (added savings).
Google Verified ReviewJoanne N.
What an awesome experience. You can take your time checking out the mattresses without feeling pressured. The ordering on the kiosk was easy. The delivery was flawless. The email was received the night before by 7:15 (before the promised time of 8:00). The delivery window was between 8 and 10 and they arrived at 9. They took away the old and were in and out. I would highly recommend.
Google Verified ReviewJean B.
Easy to shop in store make our own independent decision. Careful and thoughtful delivery next day!
Google Verified ReviewTodd S.
I was looking for a Mattress for my son. At HassleLess he was able to try all of the mattresses without anyone standing over us. Every part of the process (looking, purchasing, and delivery) was absolutely fantastic. Love every bit of it.
Google Verified ReviewCarole W.
Easy shopping. Great customer support on phone. Super easy delivery. So far, great mattress.
Google Verified ReviewJohnny B.
Great selection. Great prices. The delivery guys were great.
Google Verified ReviewEdgar M.
Took my time to try out different mattresses in the empty showroom. Very clean store and restroom. Delivery was surprisingly fast and easy. Very happy with my purchase
Google Verified ReviewKim G.
The process was very easy. The delivery guys were on time, fast and efficient.
Google Verified ReviewPatricia L.
Just as advertised. Tried out mattresses in showroom with no salespeople, picked one out and bought online. Quick and efficient delivery and haul away of old mattress-great experience.
Google Verified ReviewTonya B.
Great experience here! Was able to browse, research, and test the mattress with no annoying salesperson breathing down your neck. Caught a great sale, and with free delivery... You can't go wrong here! Highly recommend HassleLess mattress if you are looking for a good quality mattress!
Google Verified ReviewMike P.
Truly Hassle-less. Ordered a mattress and box spring. Delivered within 24 hours. Swapped out the old bed for the new one. Couldn't be happier. Great customer service team (especially Sohpia G.) Great delivery team, highly recommend!
Google Verified ReviewIdania M.
I had a wonderful experience with HasseLess Mattress! Mario and Brandon were absolutely amazing. They were professional, friendly, and went above and beyond during the delivery. Not only did they deliver and set everything up efficiently, but they also helped me move other beds around the house, including moving beds from my basement to their vehicle and helping relocate furniture from my bedroom to the basement. Their willingness to help made a huge difference and took a lot of stress off my shoulders. It's hard to find customer service like that these days. Mario and Brandon were courteous, hardworking, and genuinely cared about making sure everything was taken care of. I truly appreciate all of their help and look forward to future deliveries from HasseLess Mattress. Thank you again for such outstanding service!
Google Verified ReviewJeanne K.
It was a great experience! We went in and tested the mattresses without having someone follow us around. I took some pics of the mattresses we liked. We went home and discussed which one to get. Once we decided, I called them and placed my order over the phone. My internet was out, so I called. I was on the phone for a total of 10 minutes. I received our mattress, and the delivery guys were awesome. They texted me within a 20-minute window, pulled up, and were out within 5 minutes! Definitely recommended Hasselless Mattress!
Google Verified ReviewMary Ann T.
Was an absolutely stress-free, no-hassle, showroom visit. Great customer service via phone call and wonderful follow-up from the team. SO excited for our mattresses to arrive in July!
Google Verified ReviewRosemary R.
Great price, and I was able to check all the mattresses comfortably.
Google Verified ReviewBrooke S.
When they say Hassleless, they aren’t kidding. I walked into the building, and I was the only person there. Easy to walk around and check out each mattress. Ordered it at about 6:15 pm and it was delivered at 10:30 am the next morning. Absolutely amazing delivery team set everything up and removed the old. I’d use them again in a heartbeat. Great job, guys!
Google Verified ReviewLucia K.
The purchase was Hassle-less, we had questions which were promptly answered with a quick call to their support team. The delivery couldn’t have been any better thanks to the awesome delivery team of Daniel Jr and Daniel Sr.- very knowledgeable and professional. Thank you!
Google Verified ReviewLaura B.
Love that there are no salespeople breathing down your neck, yet if you have questions you can call the number listed right inside. The lady on the phone was helpful, kind and very knowledgeable about all the mattresses! Second time buying there and would go back again!
Google Verified ReviewCharles H.
Good customer service over the phone and great delivery staff.
Google Verified ReviewJody Kerzman
This was our second purchase in a year. Again, a great experience. Enjoyed the ability to spend the time we needed to try the various mattresses, as well as see what was on clearance on the in-store kiosk. Excellent communication and delivery. I have recommended your store to several friends and family. This will always be our 'go-to' place for a mattress.
Google Verified ReviewTim S.
Just like the commercial states, but when you need help, there is a phone number to call, and we did! Smooth and easy delivery. Good prices
Google Verified ReviewLarry A.
I visited the showroom, found the right mattress, ordered online, & it arrived the next day. Terrific!
Google Verified ReviewRusty R.
Unbelievable! I would go back again and again to shop for mattresses.
Google Verified ReviewJulie T.
We tried out all the mattresses displayed throughout the store without interruption. Ordered using the QR code, scheduled my delivery date & received our brand new king-size mattress with only 1 text & 1 phone call!
Google Verified ReviewM. Weaver
We went in, tried dozens of beds, picked the one we like, ordered it right there and it was delivered less than 24 hrs later! We were the ONLY people in the store. :)
Google Verified ReviewJohn C.
The process was easy, and we had our new mattress the next day!
Google Verified ReviewChari N.
At first I was skeptical. I went to the showroom and as advertised, there were no one in the store. I felt comfortable trying the mattresses I researched. I did have questions and called the 800 number. The customer service was great and I ordered online that day. I had a next day delivery option. The delivery was smooth. The process was well worth the money I saved on the purchase.
Google Verified ReviewCory C.
We recently purchased a Dream Cloud mattress from HassleLess Mattress. Being able to navigate through the showroom without a sales person following us around was really nice, not to mention the awkward feeling of laying on a bed and having someone watch you! Using the kiosk to complete the purchase was quick and easy. Delivery was easy too. We were gov n a 2-hour window, and we got a call when they were on the way. The delivery team were efficient and friendly. We love our new mattress! I would highly recommend HassleLess!
Google Verified ReviewScott B.
Pretty simple! I bought a mattress and an adjustable base with a few clicks on my phone.
Google Verified ReviewAlan W.
Really liked the NO employee show room. Got to go around and try all the mattresses at our leisure without being followed around. The ordering was simple and easy to follow.
Google Verified ReviewMary R.
Just like the name says, there was no hassle involved in buying this mattress. We walked in and picked one out, used a kiosk to pay electronically and scheduled FREE next-day delivery. They also removed the old mattress and disposed of it for us at no additional charge. Couldn't be happier.
Google Verified ReviewKelly M.
I can not stress enough how wonderful this company has been to me.. So lost trying to find a mattress. Their team spent so much time over the phone helping me. You don’t deal with pushy salesmen, but you do get 2,000 percent support over the phone if you need it. Steve at their comfort exchange man is awesome and knows his craft! Aaron, the head boss, even spoke with me several times to assist me in my decision-making process. Shop at Hasseless, it’s awesome!
Google Verified ReviewIrene M.
I highly recommend Hassleless Mattress. The showroom was clean and orderly and has so many mattresses to choose from. It was great not dealing with a salesperson watching you and trying to sell you something. We found the perfect mattress at a lower price than other stores. Ordering was breeze, I chose to call and placed my order and got my mattress delivered the next day with free delivery and pickup of our old mattress.
Google Verified ReviewJulianna O.
I ordered online, and their descriptions were right on the mark. They delivered and set up everything in 24 hrs at a time, and I got to choose. The delivery staff was respectful of my house even insisted on removing their shoes because it was a muddy day.
Google Verified ReviewAndrew G.
They were super easy to order from by just calling or texting them. They were very helpful and made it a very easy process. The delivery guys were also super and walked me through everything and made sure I was comfortable before I left. They did a great job! This is the best way to buy a mattress without getting pushy salesmen, yet understanding and trying what is best for you.
Google Verified ReviewChristine C.
I was a little shocked to hear that there were no employees there to help you, but I was amazed by the great customer service when I called the number to ask questions. They were very helpful and courteous. As far as the bed selections, they had every imaginable brand of mattresses with reasonable pricing. I purchased the Beauty Rest Dream Weaver Splint King-size adjustable bed, and I just love my bed. It is so comfortable and firm on my back. Thank you.
Google Verified ReviewRick B.
Good experience with HasselLess Mattress. Prices were good. Pretty cut-and-dry as far as purchasing. Next day delivery worked out real well. No issues at all with the delivery. Would recommend.
Google Verified ReviewSebastian D.
It sure was a very different experience walking into a store with no one approaching you. But I will have to say it was nice to lie on the beds and not be bothered to choose one. The delivery was quick and easy with two young gentlemen who were very nice. They called 15 minutes before they got here. And they were in and out. Thank you for the great service and the great price we appreciate.
Google Verified ReviewKaren P.
Had a wonderful experience at this store and also when ordering our bed and it's delivery.
Google Verified ReviewAdrian R.
The showroom was nice and clean. It was so easy to pick out the perfect mattress and order it without feeling pressured.
Google Verified ReviewMark H.
From start to finish, my entire experience was about perfect.I spent about an hour in the store trying beds all by myself. I appreciated not having to talk to anyone or feel weird going bed to bed and back many times. I picked out the mattress and base I wanted and ordered it online from the comfort of my home. The delivery was scheduled for Saturday. I received a text with my 2-hour window Friday night. Saturday morning, I received a phone call that they would arrive in 30 minutes. They arrived within the scheduled window and expeditiously removed my old mattress and set up my new bed. They were clean and courteous. I would highly recommend HassleLess Mattress and they will be my go to for any mattress needs moving forward.
Google Verified ReviewCarmen C.
I luv the mattress I wake up feeling great. My sides and back are not sore at all. Luv the feel of it.
Google Verified ReviewEsra T.
There was no one else there when I went in, and the space was quiet and clean. I was able to try the mattresses as much as I wanted to my heart's content, no one bothered me. I was then able to purchase my new mattress from their website, and it came the next day! Overall very happy with my experience.
Google Verified ReviewTed M.
Customer service phone agents are helpful, polite and knowledgeable.
Google Verified ReviewAlex C.
My wife and I shopped at nearly every local mattress store and none came close in terms of price, convenience, and service. When the time comes for another mattress purchase, we will waste no time in going to Hassless.
Google Verified ReviewJohnathon B.
Hearing the “ no sales people” makes you question and for sure made me question it. Saw mattresses on line and made a called to customer service who ANSWERS THE PHONE! Humans guy! Was super helpful. I went in and tried some beds out. Bought one and they reached out if I’d like other items. Gave me info about a box spring . Suzanne from customer service was crazy helpful and gave me perfect information to make the right choices with her input also which helped. Will forever be a hassle less mattress customer .. thank you to Suzanne and Lia for all your help!
Google Verified ReviewNJ
Great experience shopping for our new mattress. My fiancé loved not being bothered by a sales person. Great concept. Mattress came literally the next day and like magic my back pain is gone. 10/10 recommend!
Google Verified ReviewTom P.
When we went to the store, there was no one there. We knew what we wanted beforehand and tried three different mattresses in our price range. It was easy to order by using the kiosk, and the delivery person called us to say he would be at our house in 20 minutes on the day that we selected. Both of the gentlemen were very friendly. We totally enjoyed the entire purchasing experience.
Google Verified ReviewTony G.
Honestly, we were skeptical of the concept of an employee-free store, but were in need of a new mattress. We stopped in the Cary showroom on a Friday evening and were immediately impressed with the cleanliness and choice of mattresses. There were no other customers nor employees at the store. They provided instructions with sanitary pillow covers, and we were able to take our time, trying almost every mattress in the store. The selection was impressive, consisting of every type of mattress from firm to plush and everything in the middle. We were able to find an extremely comfortable mattress, which we tried several times, comparing to the others. Once we made our decision, we scanned the barcode on our phone, and the purchase was done in minutes. Total time in the store was maybe 20 minutes, and the best part - no salespeople watching/influencing us! Fifteen hours later, 2 very professional deliverymen took out our old set and installed our new mattress set. This was the best mattress purchasing experience we have ever had and found it to be, as the name infers, "HASSLELESS"! I would highly recommend to anyone looking for a mattress!
Google Verified ReviewLynette M.
We loved that there was no salesperson hovering around! Glad we decided to make the trip to West Bend, because we actually ended up choosing a different mattress than the one we had planned to purchase, after trying them out in person. Ordered online from home and we're very happy with the delivery team, and with our mattress.
Google Verified ReviewRobert P.
I found what I needed in my price range, and it was delivered the next day. The old mattress and box spring were taken away also. Still seemed weird not having anybody in the store.
Google Verified ReviewAaron K.
Love my new Nectar mattress. Delivery was on time and flawless with excellent service. Went to the store and tested mattresses based on a recommendation by a neighbor and then came home and ordered the mattress online. Glad I took their advice!
Google Verified ReviewMichael R.
What a great concept! I was helping my parents pick out a new mattress and my mom remembered seeing a commercial for HassleLess. We went into the showroom and there was no one there. No pushy sales people, just really well signed information for every mattress, a video playing on loop discussing the process, and a kiosk for ordering. We found what we were looking for but decided to check out Ashley Furniture and MattressFirm and were met with salespeople who wouldn't let you just look around, but followed you everywhere. In the end we went with HassleLess. Ordered the mattress late on a Saturday and on Monday afternoon, the mattress was delivered! They even hauled away the old mattress at no charge. Overall, the prices beat the competitors and the whole process was pretty slick! Highly recommend. Also, they have a bathroom,so you can take your time while you search for the perfect mattress.
Google Verified ReviewJanet McG.
Larkin was professional and Wonderful to deal with. I I highly suggest this company.
Google Verified ReviewCynthia V.
Best customer service experience ever... Completely stress-free environment at the shop. All questions answered while ordering. Delivery was spot on timely! Professional yet friendly staff for the setup... Thanks ever so much!
Google Verified ReviewBrian G.
Great experience. I was the only one at the store and was able to test the mattresses quickly. The purchase process was easy and delivery was great. I had a poor experience with Wayfair and was happy to see a company that knows what customer service is.
Google Verified ReviewJanet E.
It was extremely easy to purchase and delivery was the next day. Our mattress is amazing!
Google Verified ReviewJeff W.
Easy process buying a mattress for our daughter. She tried them out and gave us 3 options. I ordered on line after I checked around for prices and the mattress was delivered the next day. The delivery team was great, in and out, friendly and took care of everything. Thanks!
Google Verified ReviewVicky G.
Enjoyed the experience of not dealing with high-pressured salespeople in the showroom. Great selection of mattresses and adjustable bases. I got next day delivery and the delivery guys were pleasant, efficient and courteous. They made sure everything was to my liking before leaving. Very pleased with my purchase!
Google Verified ReviewIdania N.
I love this place. It's more like a boutique. The beautyrest mattress I just purchased was so comfy and I love that I didn't have any sales person trying to convince me to buy something I didn't want to buy. I went in the store tried out all the mattresses in peace and felt comfortable. When it got delivered it was exactly what I expected! Will definitely come back in the future to get me a king size bed soon.
Google Verified ReviewErica S.
The buying of the mattress was so fast and easy, the person I talked to over the phone about delivery was so helpful and the 2 delivery men were great. Everyone is so positive and easy to deal with
Google Verified ReviewNicholas P.
We enjoyed the experience at HassleLess Mattress. We had heard commercials and seen a few locations while driving and decided to add to our mattress shopping store list. We really liked the experience due to how easy it was and can spend time checking out the beds. We came back a few times after checking out other stores and beds. The entire process was seamless, really quick and easy and received our items the very next day within the window they communicated.
Google Verified ReviewRudy R.
Nice place to shop. Not being hassled makes it a relaxing. They have plenty of mattresses on display to test and everything you need there to test and purchase. The item was delivered the same day (amazing) and the delivery team was very nice to work with. Everything went just as desired.
Google Verified ReviewMichele C.
Very seamless, streamlined way to purchase a high quality mattress. Showroom is easy and relaxed as there is no high pressure salesperson to make you feel like you need to buy. You can lay down on any mattress to try it out. Also easy to follow kiosks available for ordering. Would highly recommend.
Google Verified ReviewTina G.
Such a seamless experience. I received my mattress 4 hours after I purchased it. They have a good variety, also.
Google Verified ReviewGary B.
Liked to shop without any sales people. Delivery guys were good. In and out quick.
Google Verified ReviewGeorge C.
Great experience. When we had questions we could call & have them answered. Installers were fast & friendly.
Google Verified ReviewEileen H.
Delivery guys were polite & had the frame & mattress set up in less than 30 minutes.
Google Verified ReviewSara O.
Exceptional experience buying a mattress! Did my research on stock availability prior to visiting which I highly recommend doing. Made the final steps easy and even fun. Quickest delivery possible. We couldn’t be happier with our buy!
Google Verified ReviewSusan S.
I love being able to shop with no sales people. That allowed me to spend all of the time I needed to make a decision on the right mattress. The in store kiosk is easy to use and my mattress was delivered the next day and no delivery charges it was the best shopping experience I have ever had for bedding. I will definitely purchase future mattress needs from this store
Google Verified ReviewSteve E.
Very easy process. Nice quiet showroom with no pressure. Prices are good and the whole buying and delivery process was simple and streamlined. Very pleased with the overall experience.
Google Verified ReviewPatrick P.
This was our second mattress purchase from HassleLess Mattress in the last year and a half. We were very happy with the ease of the process and the price of our purchase. We highly recommend them!
Google Verified ReviewJenn H.
Very good customer service and excellent response from the customer service representative when we had a question.
Google Verified ReviewDeb M.
Wonderful fast and easy experience. Quick and professional delivery and set up. Highly recommend. Won’t shop anywhere else
Google Verified ReviewJohnny S.
The store had a nice presentation of mattresses and the differences between them. The delivery was fast and courteous.
Google Verified ReviewJason K.
Great Concept, Great Options, Quick & Easy Delivery. After recommendations from a friend, we decided to try HassleLess and very glad we did. After doing some mattress shopping and getting some strange pushy sales and poor selections at other stores, we gave in and tried HassleLess. The selection was great, easy to follow explanations and pricing w/ options. We opted to go home and measure for the correct box spring and ordered online. I was able to schedule my delivery, they arrived in the window provided with excellent communication the night before and day of. The guys were in/out in 20 mins or less including taking the old items. I'd definitely consider another purchase with them.
Google Verified ReviewMaryanne H.
This was a great experience from start to finish. The concept is fantastic. No employees in the store. You just go in and look and can try out the mattresses. I called and again, absolutely no pressure at all. I called again to actually order and it was simple. Friendly and kind employees with great customer service skills. Delivery was by two young men - very polite and courteous. Thank you very much - I will recommend this to my friends !
Google Verified ReviewWayne W.
Great shopping experience and the price competitive. Delivery process was perfect.
Google Verified ReviewPenny D.
Couldn’t have been easier. Stopped at a showroom and used the in-store phone to ask a few questions. A few weeks later—when a sale was in progress—I called to order my mattress. It was delivered the next day and my old mattress was taken, just as promised. Couldn’t be more pleased. Thx.
Google Verified ReviewMichelle H.
Just like the title says no Hassle! Love our new mattress. Delivery was very fast. Fair pricing
Google Verified ReviewOlga L.
The best experience i ever had purchasing a mattress no nonsense no smooth talking sale pitch
Google Verified ReviewBrian P.
Easy purchase, went in three separate times to pick mattress out, ordered in store and next day was delivered and set up. Guys delivering were great, professional and friendly. Overall great experience.
Google Verified ReviewMatt J.
Wow, awesome experience! It was great being able to try any bed I wanted without someone breathing down my neck. Remarkably clean showroom and bathroom. The kiosk is clean and it’s super easy to order your new bed.
Google Verified Review