Reviews
Darlene k.
Great shopping experience! I love that there is not a salesperson. I watched the short video and placed my order in the store. There was a great selection to chose from. We ordered a box spring with our mattress. Customer service called us right away and said the mattress had one in it. Did not realize that. So they are honest too. A day later we realized we would need the hardware for the head frame. Called them and no problem, they added it to our delivery. Excellent communication from the start and with letting us know what time frame they would be at our house. They young men that delivered were very nice and respectful of the property. Would totally recommend Hassel less!!!!
Google Verified ReviewRose R.
What an amazing experience! We were able to take our time and really concentrate on th mattresses we were interested in. All the information we needed was available. Definitely highly recommend.
Google Verified ReviewTim N.
Pleasant store. Very functional. I used the mattress selector on the Hassleless website, and then went to this location to make my final selection. This is my second purchase from HassleLess, and I can't image going anywhere else.
Google Verified ReviewStevie G.
Love Hassleless! It was nice not being followed around while my son tried out mattresses. Buying process was super easy. QR codes and easy to understand pricing labels. Delivery was fast. Highly recommend!!
Google Verified ReviewVicki G.
I visited a showroom in McHenry Illinois, hoping to find a mattress comparable to the ones in hotels like Marriott, Hilton, etc. After trying a half dozen, I settled on a Beauty Rest that felt just right after I tried it another 4 times in between other mattresses. A week later I placed my order online. It was promised the next day between 1 and 4pm. At 12:45 the next day, the delivery driver called and said they'd be there in 12 minutes. They showed up, took out my old mattress and brought in the new, all in under 5 minutes. I loved being able to try every mattress I wanted to as many times as I wished, without someone trying to talk me into something else or making me feel self conscious about mattress-hopping for an hour. All in all, a great experience!
Google Verified ReviewJames F.
We visited the showroom and purchased a mattress from Hassleless online, it was delivered on time as promised . We really like this new way of purchasing mattress.
Google Verified ReviewPatty G.
I have to say we were a little skeptical about the whole process, but we visited the showroom twice, spent some time on their website, called in with some questions and ultimately decided to buy from HassleLess after visiting two other local vendors with salespeople. Value/Price was great, delivery was within a day, the delivery people were super friendly and efficient and we are very happy with our new mattress!
Google Verified ReviewWayne W.
Great shopping experience and the prices are competitive. Delivery process was perfect.
Google Verified ReviewCindy T.
It was easy to take my time and check out the mattresses at my own pace. The delivery men were very professional and polite.
Google Verified ReviewGeorge K.
It truly is what they say: hassleless! We spent about 45 minutes in the store trying all of the beds. There were no other customers the entire time and no employees. Once we found the bed we wanted, we scanned the QR code on the headboard and completed the purchase. The bed arrived at our home at 8:30 AM the following morning was was setup in 15 minutes. Great experience
Google Verified ReviewTerry K.
What an absolutely wonderful experience! I picked out a mattress and 2 days later I was sleeping on it! Everyone was extremely nice and helpful. I wish I needed another mattress to repeat the experience! Thank you! Thank you! Thank you!
Google Verified ReviewGlen A.
The whole experience was seamless and well done. Even though there was a problem with the adjustable base, it was quickly replaced, and customer service even compensated me for the inconvenience. I Highly recommend HassleLess.
Google Verified ReviewJames F.
We visited the showroom and purchased a mattress from HassleLess online. It was delivered on time as promised . We really like this new way of purchasing mattresses.
Google Verified ReviewMike C.
We went to the showroom and selected the mattress and box spring we wanted. Went home and ordered them online. The items were delivered the very next day as promised. Our old mattress and box spring were removed and the new items were set up. The whole exchange too about 20 minutes. We're very happy.
Google Verified ReviewDeanna Z.
The shop and purchase experience was clean and easy. No question on delivery date or time, communication was fantastic and the delivery guys were friendly and fast. Would absolutely shop here again and recommend it to anyone.
Google Verified ReviewJulie S.
I had a great experience with HassleLess Mattress. The entire process was smooth and timely. Their customer service team was also very helpful with the questions I had. I will definitely purchase from HassleLess in the future!
Google Verified ReviewMary C.
Loved the employee-free showroom where you could relax and try each mattress and take your time comparing prices. We made the decision, payment and delivery arrangements right in the store! The men showed up on time and were very professional and efficient, taking our old mattress with them. Highly recommend!
Google Verified ReviewChuck M.
This was the best experience ever!!!. We went into the showroom looked and tested many mattresses no sales people to deal with. Went home did our order. The mattress was delivered and our old one taken away with no problems. I highly recommend HassleLess Mattress
Google Verified ReviewSteve G.
Great way to shop for a mattress. Nobody bugging you, so you just get to try out all the options in your own time. Great deals and availability. The delivery service was superb; fast, efficient, and friendly.
Google Verified ReviewClaudia V.
loved the showroom, so calm and inviting. I also like not being pressured by a salesperson. The Delivery guys were great, I can't say enough about them. Very professional and helpful. You have excellent employees. Thanks again Claudia Vingleman.
Google Verified ReviewNick L.
Bed was set up in my house 24 hours after purchase. Great prices, lowest i could find for my mattress with a black friday sale. The two delivery drivers were super nice and careful of all my possessions and walls. Grateful for being able to try the mattresses in a quiet store to narrow down which I want in peace. Thanks Hassleless!
Google Verified ReviewGreg V.
It really is hassle less. Picked out what we wanted and it was in the house within 24 hours and didn’t lift a finger. Great experience
Google Verified ReviewAnne T.
I love the ability to try out all the varieties of beds from different name brands and various degrees of firmness. The prices are posted so there is no guesswork about cost. No Hassle!
Google Verified ReviewJ. Carter
Truth in advertising. Zero hassle. Went into the showroom, picked out the mattress I liked. Good prices. Free next day delivery and free haul away of my old mattress. What's not to like?
Google Verified ReviewLaurie S.
Great experience. We were looking for a reasonably priced mattress for our guest room. It was nice to be able to try out the mattresses without a salesperson hovering. Ordering through the kiosk was quick and easy. Delivery was on time.
Google Verified ReviewSteven H.
I needed to get a different mattress that was firm. I went to the store by me and tried all the beds. Found that the Temper-pedic Pro-Adapt Firm to be the best fit. Seen they had a floor model sale. Ordered a floor model for $985 instead of $3399. When delivered it looked like new. Sleeps great! Thanks Hasseleless!
Google Verified ReviewJulie P.
Went to the Arlington Heights, IL location. The process was so easy! We did have a question while ordering and called the number listed. Got the answer we needed, and placed the order. Got the delivery on time. The two delivery guys were very nice, I was happy with them. For us this truly was a 'HassleLess' experience!
Google Verified ReviewGeorge A.
Was nice to try the mattresses without feeling rushed. We called to place order instead of using the kiosk. The person was very helpful with our order. I would highly recommend using them.
Google Verified ReviewTim K.
I liked the fact that we could go in and take our time looking at the different options offered. No pressure atmosphere.
Google Verified ReviewAdam T.
Hasssleless has it figured out. First time buying a mattress from here, all previously were purchased at normal mattress sales floors. It was stress free hopping around the store trying the various options. Prices were very fair compared to competitors, especially after taking advantage of a Labor Day sale. Picked out a mattress at 2:30pm and it was delivered for free the very next day at 9am! So seamless. Will definitely shop here again.
Google Verified ReviewKaren M.
We visited a showroom in West Bend while traveling. Decided we liked the Nectar Classic.Did not order while we were in the showroom. Came home and studied our options online. It was same price as through Nectar website, but included hauling away old bed when Hassleless delivered. The delivery experience was FANTASTIC! The two young men readily agreed to move our old bedroom set upstairs and haul away an old set from there. They ran into problems getting our box spring up the steps since it was thicker than the one they moved out. They would have persisted but I told them not to bother. They hauled away the 2 piece set from upstairs as well as the box spring from downstairs. We only purchased the 1 mattress. Got a platform frame elsewhere for it and have ordered a duplicate to use upstairs so no box springs needed. I did tip them well, but they didn’t negotiate anything ahead of time before doing everything I needed done. Based on this experience, I highly recommend Hassleless!
Google Verified ReviewSamantha S.
I love that there is no salesman here. You are completely on your own.
Google Verified ReviewJorge McIver A.
Fantastic experience. I went to the store on Tuesday, I was completely by myself for a couple of hours lying and testing the beds! I opted for a wonderful Tempur pedic. 48 hours later it's was delivered fast and efficiently by two amazing guys and I slept my first night like a baby! I called the customer service desk for a slight concern on payment (Bethany) and she was wonderful. I had actually called customer service on the day of order just to seek clarification and they were also 5 star. Thank you again, very happy!
Google Verified ReviewJoann S.
Customer service was great very helpful. The delivery people were exceptional! I would recommend HassleLess to everyone.
Google Verified ReviewDenise I.
I visited the nearby store and was able to find a mattress I liked. The ordering process was quite easy . The delivery and setup was done quickly and professionally. The workers explained to me how the adjustable base worked and were able to answer any questions I had. I was extremely pleased with the whole process, from start to finish, and quite happy with my mattress! I would definitely recommend Hassle Less Mattress to others!
Google Verified ReviewKaren Y.
This is the second mattress I bought from HassleLess and I have been thrilled with both purchases.
Google Verified ReviewCynthia W.
I don't like dealing with pushy salesmen so this was wonderful. The questions we did have was answered on the phone by customer service. Great experience!
Google Verified ReviewRobert S.
Great system - pick it out - order it - next day swapped out old & delivered new!
Google Verified ReviewDanielle D.
I had the whole place to myself to try out every mattress as many times as I wanted. I didn’t feel rushed or pressured.
Google Verified ReviewTami A.
Testing each mattress at my leisure was perfect for making an informed choice without feeling pressured. Then I chose to call customer service with my final questions while I was still in the showroom, then placed my order on the phone. Suzanne, the customer service rep, answered all my questions and took my order patiently and professionally. More companies should try this “hassleless” type of sales.
Google Verified ReviewMaritza R.
Why wasn't this concept implemented 20 years ago? I've had a sleep number bed for 20 years, and it's time for my new mattress set. I fell in love with Temper pedic adapt after trying it multiple times and ready to buy
Google Verified ReviewCherie R.
I enjoyed my experience trying out several of the beds without someone following me around. It was nice to just take my time to find the right one for me. Ordering was effortless & self explanatory. I can't wait for my new dream bed to be delivered!!!
Google Verified ReviewDeb R.
Quality, affordable products. Punctual professional service and delivery. As they state, no hassle. Thank you.
Google Verified ReviewAleda D.
Excellent customer service. You can actually talk to a live person without going through a voice attendant. Very responsive and provided me with the answers and assurance I needed to make this purchase. I felt this was an excellent way to shop for a mattress and their many brands and types of mattresses to choose from enough to make a good choice. I would highly recommend them as I am extremely satisfied with my purchase and their delivery and exceptional customer service.
Google Verified ReviewCandice W.
Easy process! We could test every mattress, and order right from the store kiosk. Delivery was on time, and without issue. We love the mattresses.
Google Verified ReviewDanielle S.
The name says it all, it was a great experience to go into a store & not be bothered by a salesperson every time you tested out a mattress. We were able to take our time & choose what was best for us & went home to order online.
Google Verified ReviewSarah H.
It was super easy to order online and schedule the delivery when I wanted it. The delivery was easy.
Google Verified ReviewNikki J.
Mattress is awesome, was nice to be able to test them out in the showroom with no pressure or influence. Delivery was amazing! The guys were professional, efficient, friendly, knowledgeable and informative. THANK YOU!!!!
Google Verified ReviewMarsha B.
I researched from the web site first, but liked being able to visit the showroom to test my top choices to confirm final selection. Delivery was quick and they even set it up for me.
Google Verified ReviewAngel G.
Tried different types of mattress at the show room. Picked the most comfortable mattress for me and placed the order. Satisfied with my mattress.
Google Verified ReviewRon B.
So far everything has gone well, loved the "no sales person " in the store. Called to talk about some order details and was handled very professionally. Still waiting for my delivery as I ordered something not in stock.
Google Verified ReviewPaul S.
Great experience all-around ! Like the no salesman concept and their execution was flawless.
Google Verified ReviewArun V.
Very easy to purchase a mattress and prices are very competitive.
Google Verified ReviewSarah T.
I wish all furnature stores were this way. I went in and felt I could take my time picking out what I wanted without the pressure of a salesman following me around. Ordered online and got my bed delivered the next day. They even hauled away the old matress set and helped set up our new one.
Google Verified ReviewBen S.
Bought my nectar from there and love it. Customer support is amazing. Great concept.
Google Verified ReviewSally S.
Ivan and Victor delivered the Mattress and Bed. They absolutely positively could not have been kinder and more qualified to do this We were so appreciative of their service Thank them for us mightily!
Google Verified ReviewEileen B.
Great experience overall. Picked up phone if I had a question with matresses or payment on kiosk. Delivery was great!
Google Verified ReviewMeg B.
Excellent experience. Store was clean and there is no pressure to rush to make a choice. I would definitely recommend it and shop here again.
Google Verified ReviewJim Z.
purchase was easy, floor displays were good though picked an item not on display thru the kiosk, delivery was well coordinated and went smooth
Google Verified ReviewAngelo T.
It was an enjoyable experience. My wife and I got to test many mattresses without any sales people pushing us one way or the other. Each mattress had a description has to firm and other factors so we can compare one mattress to another. The pricing seem very competitive. We did end up ordering a mattress after our visit. Delivery was scheduled for the next day and the delivery team arrived on time. . They were in and out in 15 minutes, taking the old mattress and boxspring with them. All in all it was a very easy process.
Google Verified ReviewGreg S.
Loved it, I got the mattress the next day and they took older mattress away.
Google Verified ReviewPatrick P.
The process was painless and we took our time making our decision to make our purchase. We made our order by phone since we had a few questions, and the representative was informative and professional. The next morning, our new mattress and adjustable base were delivered to our home and set up promptly. The price and service were both amazing and we highly recommend HassleLess Mattress for your bedding needs!
Google Verified ReviewAndrew K.
As the name implies, it was a haseless experience. Great communication from purchase to delivery. Highly recommend.
Google Verified ReviewRobert B.
Not having a salesperson hovering around gave us plenty of time to make the right decision about the mattress we purchased. We were able to try and retry every mattress that suited our needs until we made our decision
Google Verified ReviewCynthia J.
Great experience using HassleLess Mattress. It was nice going into the showroom without being followed around while we tried out mattresses. We picked one out, had it delivered for free by 2 very nice men who let us know within a time frame when to expect delivery. They picked up our old mattress free and we received a $300.00 gift card to use anywhere. The other places were not doing that.I definitely recommend using HassleLess.
Google Verified ReviewSarah R.
It was so nice shopping for a mattress and nobody bothers you! Delivery was prompt and quick. The guys were fantastic and answered all my question's.
Google Verified ReviewBruce Y.
Price was good, super fast delivery!! The guys took great care of the house and mattress! I will come back for my next purchase.
Google Verified ReviewJennifer W.
Thank you so much for all the help. I have been a nurse for 30 years and a travel nurse for the last 4 years and slept in some pretty awful beds during that time. I am now working in local ICU on nights and set up my own room upstairs away from the rest house and it’s hustle and bustle in order to sleep better. My husband found Hassleless Mattresss so we gave it shot. When I realized I didn’t sleep well in the bed we had purchased from Hassleless Mattress I was reluctant to reach out. I assumed the return process would be difficult if not impossible. However you have been wonderful. Talking through my best options and best picks for my situation. You were also mindful not to call during my sleep times. You treated me with respect and kindness and I really appreciate that. Hassleless Mattress has really been kind and easy to work with. Thank you Nancy for your dedication to helping me find the right mattress. Jennifer Wunderlich Thank you very much!
Google Verified ReviewJake P.
The gentleman that delivered the mattress were very professional and respected my home, were on time, and called before arrival. I couldn't be more impressed with the service.
Google Verified ReviewRick M.
The store name says it all. We were able to test various mattress and firmness options without a salesperson's input. After choosing a mattress, the ordering and delivery process went smoothly. From testing mattresses to sleeping on one in our home took four days.
Google Verified ReviewM. Clifford
Cute.. I can now sleep well because because of the Remi pillow I bought here.Rapid delivery,good customer services
Google Verified ReviewBill K.
Liked not having a salesman follow us. We decided in our own time. Didn't feel any pressure. Delivery was awesome. We had to wait three days, but that was perfect for us. The delivery guys went above and beyond. They took out our old mattress and frame. Joey and his partner (I didn't catch his name) were courteous and clean. I messed up when I told them what height I wanted, but they redid everything without a complaint. I would definitely do it again. PS Don't forget to tip your delivery guys. They deserve it.
Google Verified ReviewMissy R.
I loved being able to check out mattresses without someone following me around or watching. They have plenty of info there and ways you can get help if needed. Ordering was simple, delivery was right on time. The two delivery men were pleasant and respectful. Very happy with our experience!
Google Verified ReviewAmber B.
HassleLess Mattress is just that, HassleLess. Enjoyed browsing for mattresses without a salesperson bothering us. We used the kiosk to order and our mattress was delivered the next day. Awesome!
Google Verified ReviewKathy J.
It was so easy to try out beds and to make the purchase. I appreciate their dedication to cleanliness too. I felt safe and comfortable. I received my new bed quickly and the delivery people were very professional. I definitely recommend HassleLess Mattress.
Google Verified ReviewRiddle V.
Nice to be able to see the discounted mattresses in person. The customer service phones number was posted and talking to the representatives made it easy to order my pillows and sheets set for my size bed.
Google Verified ReviewKeith D.
Great place if you’re looking for a mattress. Clean and well maintained Spent over an hour checking out the many different styles of mattress, absolutely no one came in (great experience) purchased a mattress on the kiosk , delivered next day. The guys who delivered set everything up and removed the old mattress and box spring. They were great! Highly recommend!
Google Verified Review