Reviews
Penny D.
Couldn’t have been easier. Stopped at a showroom and used the in-store phone to ask a few questions. A few weeks later—when a sale was in progress—I called to order my mattress. It was delivered the next day and my old mattress was taken, just as promised. Couldn’t be more pleased. Thx.
Google Verified ReviewEvelyn R.
I can't believe how easy this purchase was. We went yesterday, and the mattress was just delivered and old one gone. There was no one in the store. Everything is marked clearly and easy to choose what one you want. Lots of choices. Called their 800 number and three rings got a very helpful person. The transaction took no more than 10 minutes. The delivery was on time, very friendly and again no more than 10 minutes. It's definitely the way to buy a mattress
Google Verified ReviewSusan H.
The best price and fastest delivery. I checked 2 other stores in town and this is the best. Other stores quoted 3+ weeks for delivery. HasselLess delivered in 3 days and that was with the holiday weekend in there. Delivery guys were great and really professional and nice. Would highly recommend them.
Google Verified ReviewDenise H.
I loved the freedom of walking around the store and trying out the mattresses. I didn't feel embarrassed as I would if an employee was present watching me. At my age, getting in and out of beds is not a graceful act. I felt safe in the store and was aware how to contact someone for any questions or assistance I may have needed. The whole process from entering my order to bed being delivered was easy. The delivery was on time and the employees were very pleasant. All my questions were answered before they left. My old bed was removed for me, so I had one less thing to deal with. I will encourage anyone I know to use HassleLess mattress.
Google Verified ReviewJody K.
Awesome purchasing process. Great variety to select from. Excellent communication and delivery. I have recommended your store to several friends and family. I will utilize your service again when I need an additional mattress.
Google Verified ReviewJeff B.
I shopped around for a while and found the best deal with HassleLess. Everybody else wanted extra fees for delivery and take away - HassleLess did both free and threw in an adjustable base with my new beautyrest firm mattress. The delivery guys checked in with me about 45 min prior to arrival and followed my exact delivery instructions. Whole transaction couldn't have been easier. Would buy from again.
Google Verified ReviewRachel M.
This was such a strange but amazing concept! No one works inside the store...you just go in and test out the mattresses and then purchase it on the kiosk once you figure out which one you want. Honestly, a salesperson isn't going to be able to sell me on what bed is more comfortable to me anyway, so I loved everything about this place and we were in and out in 15 minutes. They delivered it the next day as planned and disposed of my old mattress. It was so easy and convenient, I was more than happy to spend my money there. I even ended up getting extra pillows that I didn't plan on buying. Also, the delivery drivers were super professional and nice about my dogs going nuts, thank you Hassleless, I'll probably never buy a mattress anywhere else. HIGHLY RECOMMEND!
Google Verified ReviewDiane
Always a great experience with Hasseless. From ordering online, to communication via phone or email. To the people bring the mattress to our home to set-up. Never had an issue.
Google Verified ReviewOscar G.
It was really easy to buy a quality mattress, went into the Caledonia Mattress Showroom, laid on all the beds to see which one was right one for me without the hassle of any salespeople, went home, went to their website and order what I wanted. Easy as that. They have a computer inside the showroom where you can order your mattress, but I chose to order my mattress at my home computer, I order my mattress and the next day I received my mattress, and the delivery guys also took my old mattress and box spring. They also set up my mattress and base and showed us how to work the remote for the base. The delivery guys were awesome and respectful; Also, I first went to Ashleys furniture store and the same mattress I bought at HassleLess Mattress was $1500.00 cheaper than Ashleys. I would recommend that your next mattress should be bought a HassleLess Mattress.
Google Verified ReviewMarissa S.
Really enjoyed the experience without pressure from salespeople, especially when you have kids in tow!
Google Verified ReviewJoe T.
They made the shopping, purchasing, delivery and setup of our new bed and base easy, efficient, and hassle less.
Google Verified ReviewBob O.
This was truly a great shopping experience. From the time we walked into the showroom until the mattress was delivered the next day,everything went flawlessly. We took our time and picked out the mattress that we wanted, ordered it, and it was delivered the next day. The evening before delivery we received an email with a projected time to expect delivery. There was tracking on there that showed what stop that we were , and what and what stop they were at, with an ETA of our delivery. The team called us that they were 15 minutes away and would arrive shortly. They delivered our new set, and remove the old. This was truly a HASSEL LESS purchase. Everything was great, selection, ordering, communication, and courteous and polite delivery team thank you.
Google Verified ReviewRon M.
We didn't know what to expect, but it was great having the store to ourselves, being able to compare mattresses as many times as we wanted, and everything was labeled well. For our questions, we got the absolute best customer service rep I've talked to in years, if not ever. Delivery was very prompt and efficient. We spent a bundle and have no complaints.
Google Verified ReviewMatt J.
Wow, awesome experience! It was great being able to try any bed I wanted without someone breathing down my neck. Remarkably clean showroom and bathroom. The kiosk is clean and it’s super easy to order your new bed.
Google Verified ReviewOlga L.
The best experience i ever had purchasing a mattress no nonsense no smooth talking sale pitch
Google Verified ReviewMichelle H.
Just like the title says no Hassle! Love our new mattress. Delivery was very fast. Fair pricing
Google Verified ReviewBrian P.
Easy purchase, went in three separate times to pick mattress out, ordered in store and next day was delivered and set up. Guys delivering were great, professional and friendly. Overall great experience.
Google Verified ReviewLisa T.
Our showroom experience was the best we’ve had when mattress shopping. The name Hassleless is just that. We spent over an hour in the showroom going back and forth between mattresses without feeling any pressure of being watched or timed by a sales person. Thank you.
Google Verified ReviewJim K.
Nice to check out mattresses without sales people hoovering over or around you.
Google Verified ReviewStevie G.
Love Hassleless! It was nice not being followed around while my son tried out mattresses. Buying process was super easy. QR codes and easy to understand pricing labels. Delivery was fast. Highly recommend!!
Google Verified ReviewJames F.
We visited the showroom and purchased a mattress from Hassleless online, it was delivered on time as promised . We really like this new way of purchasing mattress.
Google Verified ReviewVicki G.
I visited a showroom in McHenry Illinois, hoping to find a mattress comparable to the ones in hotels like Marriott, Hilton, etc. After trying a half dozen, I settled on a Beauty Rest that felt just right after I tried it another 4 times in between other mattresses. A week later I placed my order online. It was promised the next day between 1 and 4pm. At 12:45 the next day, the delivery driver called and said they'd be there in 12 minutes. They showed up, took out my old mattress and brought in the new, all in under 5 minutes. I loved being able to try every mattress I wanted to as many times as I wished, without someone trying to talk me into something else or making me feel self conscious about mattress-hopping for an hour. All in all, a great experience!
Google Verified ReviewTim N.
Pleasant store. Very functional. I used the mattress selector on the Hassleless website, and then went to this location to make my final selection. This is my second purchase from HassleLess, and I can't image going anywhere else.
Google Verified ReviewRose R.
What an amazing experience! We were able to take our time and really concentrate on th mattresses we were interested in. All the information we needed was available. Definitely highly recommend.
Google Verified ReviewDarlene k.
Great shopping experience! I love that there is not a salesperson. I watched the short video and placed my order in the store. There was a great selection to chose from. We ordered a box spring with our mattress. Customer service called us right away and said the mattress had one in it. Did not realize that. So they are honest too. A day later we realized we would need the hardware for the head frame. Called them and no problem, they added it to our delivery. Excellent communication from the start and with letting us know what time frame they would be at our house. They young men that delivered were very nice and respectful of the property. Would totally recommend Hassel less!!!!
Google Verified ReviewWayne W.
Great shopping experience and the prices are competitive. Delivery process was perfect.
Google Verified ReviewGeorge K.
It truly is what they say: hassleless! We spent about 45 minutes in the store trying all of the beds. There were no other customers the entire time and no employees. Once we found the bed we wanted, we scanned the QR code on the headboard and completed the purchase. The bed arrived at our home at 8:30 AM the following morning was was setup in 15 minutes. Great experience
Google Verified ReviewCindy T.
It was easy to take my time and check out the mattresses at my own pace. The delivery men were very professional and polite.
Google Verified ReviewPatty G.
I have to say we were a little skeptical about the whole process, but we visited the showroom twice, spent some time on their website, called in with some questions and ultimately decided to buy from HassleLess after visiting two other local vendors with salespeople. Value/Price was great, delivery was within a day, the delivery people were super friendly and efficient and we are very happy with our new mattress!
Google Verified ReviewTerry K.
What an absolutely wonderful experience! I picked out a mattress and 2 days later I was sleeping on it! Everyone was extremely nice and helpful. I wish I needed another mattress to repeat the experience! Thank you! Thank you! Thank you!
Google Verified ReviewGlen A.
The whole experience was seamless and well done. Even though there was a problem with the adjustable base, it was quickly replaced, and customer service even compensated me for the inconvenience. I Highly recommend HassleLess.
Google Verified ReviewMary C.
Loved the employee-free showroom where you could relax and try each mattress and take your time comparing prices. We made the decision, payment and delivery arrangements right in the store! The men showed up on time and were very professional and efficient, taking our old mattress with them. Highly recommend!
Google Verified ReviewChuck M.
This was the best experience ever!!!. We went into the showroom looked and tested many mattresses no sales people to deal with. Went home did our order. The mattress was delivered and our old one taken away with no problems. I highly recommend HassleLess Mattress
Google Verified ReviewJames F.
We visited the showroom and purchased a mattress from HassleLess online. It was delivered on time as promised . We really like this new way of purchasing mattresses.
Google Verified ReviewMike C.
We went to the showroom and selected the mattress and box spring we wanted. Went home and ordered them online. The items were delivered the very next day as promised. Our old mattress and box spring were removed and the new items were set up. The whole exchange too about 20 minutes. We're very happy.
Google Verified ReviewDeanna Z.
The shop and purchase experience was clean and easy. No question on delivery date or time, communication was fantastic and the delivery guys were friendly and fast. Would absolutely shop here again and recommend it to anyone.
Google Verified ReviewJulie S.
I had a great experience with HassleLess Mattress. The entire process was smooth and timely. Their customer service team was also very helpful with the questions I had. I will definitely purchase from HassleLess in the future!
Google Verified ReviewSteve G.
Great way to shop for a mattress. Nobody bugging you, so you just get to try out all the options in your own time. Great deals and availability. The delivery service was superb; fast, efficient, and friendly.
Google Verified ReviewClaudia V.
loved the showroom, so calm and inviting. I also like not being pressured by a salesperson. The Delivery guys were great, I can't say enough about them. Very professional and helpful. You have excellent employees. Thanks again Claudia Vingleman.
Google Verified ReviewNick L.
Bed was set up in my house 24 hours after purchase. Great prices, lowest i could find for my mattress with a black friday sale. The two delivery drivers were super nice and careful of all my possessions and walls. Grateful for being able to try the mattresses in a quiet store to narrow down which I want in peace. Thanks Hassleless!
Google Verified ReviewGreg V.
It really is hassle less. Picked out what we wanted and it was in the house within 24 hours and didn’t lift a finger. Great experience
Google Verified ReviewAnne T.
I love the ability to try out all the varieties of beds from different name brands and various degrees of firmness. The prices are posted so there is no guesswork about cost. No Hassle!
Google Verified ReviewJ. Carter
Truth in advertising. Zero hassle. Went into the showroom, picked out the mattress I liked. Good prices. Free next day delivery and free haul away of my old mattress. What's not to like?
Google Verified ReviewGeorge A.
Was nice to try the mattresses without feeling rushed. We called to place order instead of using the kiosk. The person was very helpful with our order. I would highly recommend using them.
Google Verified ReviewLaurie S.
Great experience. We were looking for a reasonably priced mattress for our guest room. It was nice to be able to try out the mattresses without a salesperson hovering. Ordering through the kiosk was quick and easy. Delivery was on time.
Google Verified ReviewSteven H.
I needed to get a different mattress that was firm. I went to the store by me and tried all the beds. Found that the Temper-pedic Pro-Adapt Firm to be the best fit. Seen they had a floor model sale. Ordered a floor model for $985 instead of $3399. When delivered it looked like new. Sleeps great! Thanks Hasseleless!
Google Verified ReviewJulie P.
Went to the Arlington Heights, IL location. The process was so easy! We did have a question while ordering and called the number listed. Got the answer we needed, and placed the order. Got the delivery on time. The two delivery guys were very nice, I was happy with them. For us this truly was a 'HassleLess' experience!
Google Verified ReviewKaren M.
We visited a showroom in West Bend while traveling. Decided we liked the Nectar Classic.Did not order while we were in the showroom. Came home and studied our options online. It was same price as through Nectar website, but included hauling away old bed when Hassleless delivered. The delivery experience was FANTASTIC! The two young men readily agreed to move our old bedroom set upstairs and haul away an old set from there. They ran into problems getting our box spring up the steps since it was thicker than the one they moved out. They would have persisted but I told them not to bother. They hauled away the 2 piece set from upstairs as well as the box spring from downstairs. We only purchased the 1 mattress. Got a platform frame elsewhere for it and have ordered a duplicate to use upstairs so no box springs needed. I did tip them well, but they didn’t negotiate anything ahead of time before doing everything I needed done. Based on this experience, I highly recommend Hassleless!
Google Verified ReviewAdam T.
Hasssleless has it figured out. First time buying a mattress from here, all previously were purchased at normal mattress sales floors. It was stress free hopping around the store trying the various options. Prices were very fair compared to competitors, especially after taking advantage of a Labor Day sale. Picked out a mattress at 2:30pm and it was delivered for free the very next day at 9am! So seamless. Will definitely shop here again.
Google Verified ReviewTim K.
I liked the fact that we could go in and take our time looking at the different options offered. No pressure atmosphere.
Google Verified ReviewTami A.
Testing each mattress at my leisure was perfect for making an informed choice without feeling pressured. Then I chose to call customer service with my final questions while I was still in the showroom, then placed my order on the phone. Suzanne, the customer service rep, answered all my questions and took my order patiently and professionally. More companies should try this “hassleless” type of sales.
Google Verified ReviewKaren Y.
This is the second mattress I bought from HassleLess and I have been thrilled with both purchases.
Google Verified ReviewDanielle D.
I had the whole place to myself to try out every mattress as many times as I wanted. I didn’t feel rushed or pressured.
Google Verified ReviewRobert S.
Great system - pick it out - order it - next day swapped out old & delivered new!
Google Verified ReviewCynthia W.
I don't like dealing with pushy salesmen so this was wonderful. The questions we did have was answered on the phone by customer service. Great experience!
Google Verified ReviewMaritza R.
Why wasn't this concept implemented 20 years ago? I've had a sleep number bed for 20 years, and it's time for my new mattress set. I fell in love with Temper pedic adapt after trying it multiple times and ready to buy
Google Verified ReviewDenise I.
I visited the nearby store and was able to find a mattress I liked. The ordering process was quite easy . The delivery and setup was done quickly and professionally. The workers explained to me how the adjustable base worked and were able to answer any questions I had. I was extremely pleased with the whole process, from start to finish, and quite happy with my mattress! I would definitely recommend Hassle Less Mattress to others!
Google Verified ReviewJoann S.
Customer service was great very helpful. The delivery people were exceptional! I would recommend HassleLess to everyone.
Google Verified ReviewJorge McIver A.
Fantastic experience. I went to the store on Tuesday, I was completely by myself for a couple of hours lying and testing the beds! I opted for a wonderful Tempur pedic. 48 hours later it's was delivered fast and efficiently by two amazing guys and I slept my first night like a baby! I called the customer service desk for a slight concern on payment (Bethany) and she was wonderful. I had actually called customer service on the day of order just to seek clarification and they were also 5 star. Thank you again, very happy!
Google Verified ReviewSamantha S.
I love that there is no salesman here. You are completely on your own.
Google Verified ReviewPaul S.
Great experience all-around ! Like the no salesman concept and their execution was flawless.
Google Verified ReviewArun V.
Very easy to purchase a mattress and prices are very competitive.
Google Verified ReviewRon B.
So far everything has gone well, loved the "no sales person " in the store. Called to talk about some order details and was handled very professionally. Still waiting for my delivery as I ordered something not in stock.
Google Verified ReviewKeith D.
Great place if you’re looking for a mattress. Clean and well maintained Spent over an hour checking out the many different styles of mattress, absolutely no one came in (great experience) purchased a mattress on the kiosk , delivered next day. The guys who delivered set everything up and removed the old mattress and box spring. They were great! Highly recommend!
Google Verified Review