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New mattresses are very similar to new shoes. It generally takes 60 – 80 nights to completely break your bed in to your liking. We require that you give your new mattress a minimum of 30 nights before requesting a comfort exchange. Your mattress is the only item that is eligible for a comfort exchange.
Too Soft, Too Firm, Sagging, etc...
best time of day to reach you
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if not, did you use a protector?
i.e. box spring, platform, adjustable base
steel frame, wood bed frame, etc…
Which day would be best for an exchange/delivery?
* There is a 100 night Comfort Guarantee with the purchase of a mattress protector from HassleLess Mattress. Exchange your mattress one-time within 100 nights of your initial delivery for a processing fee of $57 and plus or minus the new mattress price or completely return your mattress for a $187 processing fee (clearance mattresses are excluded). A HassleLess Mattress Customer Service Team Member will reach out to you in 1 – 3 business days after receiving this completed form.
Comfort Guarantee is not valid on warranty exchanges, clearance merchandise, floor models, mattress pads, power/adjustable bases, and other accessories. In compliance with strict national and state bedding laws, and as detailed in the manufacturer's warranty, Hassleless Mattress is unable to warranty or exchange a mattress that is stained or unsanitary. Comfort Guarantee is a one-time exchange or return option. No second exchange or return of previous exchange.