Too Firm? Often a new mattress will feel firmer than the worn out mattress you replaced, this is a common occurance. However, your body needs time to adjust to the proper support that a new mattress offers. For this reason it is best if you give it sufficient time. All mattress companies recommend this, not just HassleLess, and they do for good reason. If you do not give a new mattress enough time for your body to get used to it, you might be switching out of a mattress that with some time might have just been the perfect mattress for you.
A week or two is by no means enough time for your body to get used to the new support, a couple months is more realistic. For this reason our comfort guarantee is 100 nights. A good analogy of this concept is how a 50 degree day at the end of winter feels nice yet a 50 degree day at the end of summer feels miserable, your body is simply not used to the change.
If you are confident you have given your mattress ample time and you feel it is still too firm please proceed to exchange process at bottom of page.
Too Soft? Make sure you have a firm base under the mattress. An old boxspring or a spongy surface will cause the mattress to feel softer. If you are unsure of your mattress support the fastest way to test it is to lay the mattress directly on the floor for a night and sleep on it. If it feels firmer on the floor than on the base it was on, then there is too much sponge in the base. If it feels the same, your mattress base is sufficient and you should proceed to exchange process at bottom of page.
To process a Comfort Exchange all we need to know is which model you want to exchange into. We recommend you re-visit one of our showrooms, take your time test resting them, and make a new selection. Then simply call or email us and we will handle everything from there.
Please include in your correspondence:
- First and last name
- Model you want to switch to
- Invoice # (if possible)
To process a Comfort Return, simply call or email us with the above information and we will schedule a pick-up date and will refund your purchase price minus the $130.00 service fee.
Delivery/Pick-up Fee of $57 for all returns and exchanges.