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New mattresses are very similar to new shoes. It generally takes 60 – 80 nights to completely break your bed in to your liking. We require that you give your new mattress a minimum of 30 nights before requesting a comfort exchange. Your mattress is the only item that is eligible for a comfort exchange.
Too Soft, Too Firm, Sagging, etc...
best time of day to reach you
shown at the top of your email confirmation
shown on email confirmation
if not, did you use a protector?
i.e. box spring, platform, adjustable base
steel frame, wood bed frame, etc…
Which day would be best for an exchange/delivery?
* There is a 100 night Comfort Guarantee with the purchase of a mattress protector from HassleLess Mattress. Exchange your mattress one-time within 100 nights of your initial delivery for a processing fee of $57 and plus or minus the new mattress price or completely return your mattress for a $187 processing fee (clearance mattresses are excluded). A HassleLess Mattress Customer Service Team Member will reach out to you in 1 – 3 business days after receiving this completed form.
Comfort Guarantee is not valid on warranty exchanges, clearance merchandise, floor models, mattress pads, power/adjustable bases, and other accessories. In compliance with strict national and state bedding laws, and as detailed in the manufacturer's warranty, Hassleless Mattress is unable to warranty or exchange a mattress that is stained or unsanitary. Comfort Guarantee is a one-time exchange or return option. No second exchange or return of previous exchange.